Citizens reviews

3.8

74% would recommend to a friend

(4,790 total reviews)
avatar

Bruce Van Saun

85% approve of CEO

65% positive business outlook

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,790 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews
2.0
Oct 2, 2015

Not What It Used To Be

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I have worked here for over 15 years, and I would say most of the pros are gone. Pay increases are minimal or nonexistent, many benefits we used to have are been taken away one by one, and vacation time was cut back this year. Many who already had additional vacation because they had earned it by meeting the requirements to do so, lost vacation time...it was not grandfathered ...

Cons

Several buildings have been closed and more people than should be are crammed into the remaining buildings, causing major parking problems, facilities issues and an all-around poor work environment. Employees spend more time putting out fires due to lack of planning and organization and a serious "silo" culture. Lots of lip service given to employee training and development. Yes, there are lots of courses one can take, but most managers do not have career planning discussions with their employees, create development plans with them and support employees in carrying out their plans for development.

2.0
Sep 30, 2015
Recommend
CEO approval
Business Outlook

Pros

It is very difficult to list the pros. I suppose it has given me exposure to a lot of different bank functions including compliance, risk, etc.

Cons

Career advancement is very difficult and recognition of hard work is poor. I came into this company with a hard working attitude and that has not paid off. It is dissatisfying and frustrating to have done everything right, made the right connections, and still be sitting where I do today.

2.0
Sep 5, 2015

Terrible work environment

Recommend
CEO approval
Business Outlook

Pros

Good place to learn - for entry level people coming out of college with a degree in finance, it is a good place to learn the ropes. Decent pay for young bankers. Learn and then move on.

Cons

Citizens has changed a lot. It used to be a great place to work. That has shifted over the past few years. Very difficult work environment People are litterally sharing desks Little opportunity for career growth - I hope you like doing the same thing for ever Work life balance is getting impossible - work every weekend most nights. Wouldn't mind working the hours of the pay was better - if I work like an investment banker I want to get paid like one Many good people are leaving and going to find better paying jobs at competitor banks. Sr. Management provides little vision Upper Management give no direction Middle management is completely useless

Viewing 181 - 183 of 4,790 Reviews

Glassdoor has 5,071 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.