City & Guilds reviews

2.9

41% would recommend to a friend

(224 total reviews)
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Kirstie Donnelly

39% approve of CEO

29% positive business outlook

City & Guilds has an employee rating of 2.9 out of 5 stars, based on 224 company reviews on Glassdoor which indicates that most employees have an average working experience there. The City & Guilds employee rating is 22% below average for employers within the Education industry (3.7 stars).

Reviews by job title

224 reviews
3.0
Feb 21, 2020
Recommend
CEO approval
Business Outlook

Pros

I thought my salary was ok. Bonus most years. Working for a big name in education and learnng. Up-to-date IT equipment. Modern office although recently sold 1 Giltspur St. Staff canteen, until it was removed. Colleagues who do the job for the right reasons.

Cons

Extremely political and cliquey organisation. Looking back, my boss exhibited bullying behaviour to more than 1 person. Some staff could do no wrong while others picked up on trivial issues. Senior management don't care or bury head in sand when dealing with bullying / HR issues. People seem to get promoted because of who they know / talk the talk. A lot of senior posts filled by people who shouldn't be in them - technically competent but have poor (non existent) people management skills. Many senior managers talk a lot but don't actually say much. Waffle and sound bites! Kindness viewed almost as a weakness. Redundancy programmes every couple of years without fail. Job roles cut so workload builds up on staff who remain. Leads to high levels of stress. Staff taking sick leave due to work pressures. Company is a charity although CEO and senior staff share millions in bonuses - justify it by saying "need to retain top talent" which is self-serving BS. Many people could do the top jobs if given the access and opportunity. Kirstie Donnelly's presentations are like a cross between Alan Partridge and David Brent.

2.0
May 27, 2019
Recommend
CEO approval
Business Outlook

Pros

Wakefield office -Nice premises, good location to the M1 pay okay £18000 per year. Probably a good job as temporary position.

Cons

The training for the some parts of the job are insufficient. Don't work there if you like to interact with your work colleagues. It's constant incoming calls and it's frowned upon to chat and ask for help. There is constant monitoring of call stats and your calls are listened to for quality checks and you have limited time on each call, even the time you go to the toilet is monitored as you have to off the phones for a 'comfort break' if you are the type of person who likes to be able to engage with callers and really help, then this job is not for you.

2.0
Oct 13, 2018
Recommend
CEO approval
Business Outlook

Pros

A nice purpose of helping people, lovely people in teams, good flexibility

Cons

Lots of pros like the benefits are now being changed - pension and bonus as an example. A lot of change being managed inconsistently and really low morale in so many teams. It’s clear that some directors cherry pick who they want in their top teams based on who will say yes to their plans rather than who is going to challenge and do what is best for the business

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City & Guilds Response
7y
As a purpose driven organisation we are really pleased to see as an employee you feel connected to our purpose as it is at the heart of everything we do. And we really value our people – as you say they are lovely. It’s very disappointing to hear how you feel change has had a negative effect on some employees, we know we have to change to be fit for the future and ultimately deliver our purpose with more impact to more people – but we want to help our people go through these changes and we want to consider their views throughout. We’d really like to discuss this further, so please get in touch at comments@cityandguildsgroup.com.
Viewing 19 - 21 of 224 Reviews

Glassdoor has 247 City & Guilds reviews submitted anonymously by City & Guilds employees. Read employee reviews and ratings on Glassdoor to decide if City & Guilds is right for you.