Cubic Customer Service Representative reviews

Roster preferences were not always taken into consideration, being a 24 hour call centre meant one month finishing at 10pm, the next 1am, the next 10pm with no consistency - causing illness in multiple CSRs and the lack of empathy was shocking. Company went through three managers in six months in our location - not that the managers ever spoke directly to the CSRs anyway. Positive reinforcement was all but unheard of - while any constructive criticisms were apparently delivered telepathically. Team leaders could be quite clique-y. No real chances for advancement or additional training provided to CSR's, meaning management positions were often filled by less than savoury individuals.

Call center based without given adequate time to review work related updates at start of shift unless you come in early at your personal time while unpaid; limited career growth, not a 'work your way up' job