Custom Ink reviews

3.0

35% would recommend to a friend

(216 total reviews)
avatar

David Doctorow

33% approve of CEO

21% positive business outlook

Reviews by job title

216 reviews

Reviews about "Career Development"

Return to all reviews
1.0
May 28, 2025
Recommend
CEO approval
Business Outlook

Pros

Healthcare and compensation were competitive. Before the dark times, professional growth and the team environment were amazing.

Cons

I remember a time, not so long ago, when Custom Ink was a beacon. It was a place where the focus and drive of professional growth flowed freely, nurturing talent, fostering collaboration, and building a true sense of team. Its halls echoed with the vibrant debates of innovation, and its purpose was clear: to elevate its people, and through them, its clients. It was a great place to work, built on shared values and a commitment to its customers and team members. But then, a shadow began to stretch across its bright facade. The whispers of a new order, driven by the cold calculus of private equity, started to permeate the very core of its being. Promises of efficiency and maximized returns, cloaked in the language of progress, began to erode the foundations of trust and loyalty. The first cuts were swift, precise, and chilling. Talent, once cherished, became a line item on a ledger, deemed expendable in the relentless pursuit of profit. Then came the insidious strategy of offshoring, a slow bleed of expertise and connection, sending vital functions to distant, unseen corners, severing the bonds that held the community together. In less than two years, the unthinkable happened. Over a thousand team members, dedicated and skilled, found their careers abruptly ended, cast adrift by a regime that valued only the bottom line. The vibrant ecosystem of professional growth withered, replaced by a stark, desolate landscape. What remains now is but a shell of its former self. The spirit that once animated Custom Ink has been extinguished, replaced by a hollow echo of what was. The focus on people, the commitment to collective advancement – these are but distant memories, like tales from a bygone era. It is a stark reminder of how quickly greed can transform a thriving company into a mere transactional relationship of subpar service and money, cold and unfeeling. The culture, once strong within its walls, is now unbalanced. And now, those of us who have moved on, we can only bear witness to the tragic consequences of such a fall.

avatar
Custom Ink Response
1y
Thank you for taking the time to share such a detailed and heartfelt reflection. We deeply appreciate your perspective and the care with which you described both the strengths you once experienced at Custom Ink and the disappointment you've felt more recently. Your words paint a vivid picture of a time when Custom Ink’s culture of collaboration, innovation, and shared values felt strong and unifying. We're grateful that you were part of that chapter and that you found professional growth and team connection during your time with us. We also want to acknowledge the pain and frustration you've expressed regarding the recent changes, including workforce reductions and operational shifts. These have indeed been difficult decisions, and we understand the deep impact they’ve had on many valued team members. While made to help the business remain sustainable and competitive, that doesn’t lessen the emotional toll. Please know that we’ve tried to support those affected with care and respect—through severance packages, extended benefits, and career transition assistance—and we continue to listen and learn from feedback like yours. Your input is sincerely appreciated and will be shared internally. Thank you again for your contributions to Custom Ink and for taking the time to reflect on both the past and present. We wish you all the best in your journey ahead. If you have further insights you'd like to share, we welcome them at inkerfeedback@customink.com.
4.0
Apr 22, 2025

Consistently Evolving Business

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Fantastic benefits Transparent business outcomes shared regularly with team

Cons

Legacy ways of operating are challenging to uproot Inconsistent growth opportunities

avatar
Custom Ink Response
1y
Thank you for taking the time to share your experience at Custom Ink. We’re so glad to hear you’re enjoying the benefits and transparency—we work hard to support our team members and keep everyone informed on how the business is doing, so it’s great to know that resonates with you. We also appreciate your honest feedback about some of the challenges you’ve observed. We recognize that evolving from legacy ways of working takes time and commitment, and we’re actively working to balance what’s made us successful with the new capabilities and processes we need to keep growing. Regarding growth opportunities, we’re continuously working on ways to make development paths clearer and more accessible for all Inkers. If you have suggestions or specific feedback, we’d love to hear more. Please consider reaching out to your manager, or you’re welcome to connect directly with us at careers@customink.com if you prefer.
2.0
Apr 18, 2025
Recommend
CEO approval
Business Outlook

Pros

Good people, not including management. A lot of training.

Cons

Bad management, childish favoritism, inability to pick a direction and stick with it, the list goes on. The biggest con was the absolute hypocrisy when it came to company ethics. I've never seen a company blow so much smoke about how to treat people and then do the exact opposite. There was also no clear path up in this role without relocating. Which I'm glad I didn't do, as custom ink relocated a bunch of production employees and then fired them too. Right before outsourcing art overseas, despite having an excellent art team.

avatar
Custom Ink Response
1y
Thank you for sharing your experience. We’re sorry to hear that your time at Custom Ink didn’t reflect the values we aim to uphold, especially around fairness, leadership, and how we treat one another. That’s difficult to read, and we take feedback like this seriously. It’s encouraging to know you had positive interactions with teammates and found value in our training programs—we believe strongly in the importance of learning and connection, and we’re grateful you experienced that during your time with us. We appreciate the honesty in your review and are always working to learn from experiences like yours. If you’re open to continuing the conversation privately, we’d welcome the chance to hear more. You can reach us at inkerfeedback@customink.com.
Viewing 13 - 15 of 216 Reviews

Glassdoor has 732 Custom Ink reviews submitted anonymously by Custom Ink employees. Read employee reviews and ratings on Glassdoor to decide if Custom Ink is right for you.