Docusign Customer Success Program Manager reviews

3.1

77% would recommend to a friend

(46 total reviews)
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Allan Thygesen

61% approve of CEO

39% positive business outlook

Customer Success Program Manager employees have rated Docusign with 3.1 out of 5 stars, based on 46 company reviews on Glassdoor. This indicates that most Customer Success Program Manager professionals have a good working experience there. Docusign is rated in line with the average (within 1 standard deviation) by Customer Success Program Manager professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

46 reviews
5.0
Sep 19, 2018
Recommend
CEO approval
Business Outlook

Pros

Supportive happy coworkers, flexible, great opportunity to network within the company.

Cons

the Customer Success Management department is new, so dealing with the growing pains can be tough sometimes

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Docusign Response
7y
Wonderful to hear from a CSM. Yes it's a new group and we are very excited to see what you guy are able to impact.
5.0
Jul 17, 2018
Recommend
CEO approval
Business Outlook

Pros

DocuSign treats there employees like adults and I just love that. Not every company in the Bay Area does this. They are super flexible with you, if you need to work remotely for whatever reason you can. The management level here has been awesome and that's not again always the case for big companies. Transparency is key and they know how to respectfully be transparent while also helping you as individuals get to your next career goals. The benefits are amazing as you can see from the reviews. They pay 100% of medical and dental and vision, that's not heard of in most companies in the Bay Area. They stock the fridges with tasty healthy snacks, although I wish they had oatmeal like they do in Seattle (hint hint). They offer generous Maternity leave, 6 months which is honestly needed, 3 months is too short for any new mother. The overall vibe is a collaborative space and most people truly want to be here and that is what contributes to the great cultural. Our CEO Dan Springer is such a breath of fresh air! He truly cares about the employees here and you can tell because he's so open and honest. He doesn't sugar coat anything and listens. Bravo!

Cons

The commuter benefits (which they have) could be a little more, by an extra 20-30 dollars. The only benefit they are really missing is a gym allowance. That would be great to have! Most companies offer anything between 70-100 dollars a gym to stay active and healthy. DocuSign is so committed to a balanced work life balance so I'm surprised they don't have this perk.

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Docusign Response
8y
Your review really gives people a taste of what it is like to work here. Thank you for taking the time to share these detailed thoughts.
5.0
Dec 6, 2017
Recommend
CEO approval
Business Outlook

Pros

This is the most excited I've ever been here, with an enhanced vision for what we can do and an executive team poised to make it happen. Developing solutions to automate business processes is something so fundamental to the work I've done, I've only ever had high expectations since I came aboard in 2016, but looking at where we've gone in 2017 and where we're going next year, I can't help but feel like the best is yet to come.

Cons

Let's get more sparkling water back in SF! Who is drinking the soda?! Also, continue to consider your people for expanded roles within the company. My team has brought on fantastic external candidates, but seeing such excellent career progression for internal ones is very encouraging, and also helps to stem younger employees from hopping off to other companies.

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Docusign Response
8y
I so agree -- the new executive team's vision is compelling. We have sparkling water in SF ... it's just not in a bottle. We have fancy machines and are trying to save the planet. Soda? Never drink the deadly stuff so I wouldn't know. Ask Paul Armstrong or Chad. Great point about internal career progression -- HR tracks internal moves and promotions/roles filled. It's so great for the company when that happens. Make sure your boss and bosses boss knows what you are open to doing or what others are open to doing to help facilitate internal moves like that. It takes a village sometimes.
Viewing 43 - 45 of 46 Reviews

Glassdoor has 4,188 Docusign reviews submitted anonymously by Docusign employees. Read employee reviews and ratings on Glassdoor to decide if Docusign is right for you.