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Duck Creek Technologies

Engaged Employer

Duck Creek Technologies reviews

3.8

84% would recommend to a friend

(419 total reviews)
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Hardeep Gulati

59% approve of CEO

62% positive business outlook

Duck Creek Technologies has an employee rating of 3.8 out of 5 stars, based on 419 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Duck Creek Technologies employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

419 reviews
2.0
Jun 6, 2018

Management in over their heads

Recommend
CEO approval
Business Outlook

Pros

Duck Creek really honors the idea of work-life balance. Lots of PTO time, and flexibility to work remotely (which unfortunately for some leads to stagnation and non-productivity-- more on that below). Some good people. Despite their shortcomings, management seems to have their hearts in the right place. Competitive salaries. Decent health coverage (the company covers a huge portion, so the amount the employees payout of their check is minimal.

Cons

Transitioning from being a department under a big rich parent company (Accenture) to its own entity makes Duck Creek like a rich pampered kid who is suddenly out on their own. Upper management has no idea what they are doing, but seem to be in denial of it. Failures are blamed on everything but their lack of experience. Since the recent shift in priorities last year, one failed strategy after another and an ever-changing business plan is giving anyone who has ever worked for a successful company in the past reason to be alarmed. It's clear that on most levels of upper management they're just throwing darts and crossing their fingers, while simultaneously being very protective of their power circles and targeting former Accenture resources with most of the upper-echelon promotions. This is leading to massive incompetence where experience is most needed-- resulting in dissatisfaction and loss of confidence in leadership's ability to take the company to success. Problems are compounded by what is becoming a landslide of mass exodus of talent.

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Duck Creek Technologies Response
7y
This is disappointing to read and it’s unfortunate you feel this way. I’d love the opportunity to connect with you to understand your concerns more. Please reach out to me at: mjackowski@duckcreek.com
1.0
Oct 13, 2022

Stay away

Recommend
CEO approval
Business Outlook

Pros

Benefits are decent, pto is generous. There are some nice, smart people in pockets, but they all see the writing on the wall and are trying to leave.

Cons

So much turnover, even at the executive level. Poor leadership. Awful training if you can call it that (LinkedIn learning isn't training). Too much focus on DEI when in reality, the company is going downhill and the focus should be on the business. We were told bonuses will be very low this year. Many are just waiting until payout to leave. Stock is in the garbage.

1.0
Jan 27, 2022
Recommend
CEO approval
Business Outlook

Pros

Efficient / Streamlined onboarding. Lively group of people. Salary inline with industry standard, Good focus on personnel HR training.

Cons

Most everyone was very nice, well mannered and professional. Complex environment with LOTS of screwy, hashed together, UNDOCUMENTED processes. Different information / processes floating around from one person to another. Nothing consistent! When asking questions most times vague / different half truths given. Everyone said they would assist in knowledge transfer / training but that was ALL a lie. Had three technical interviews. Senior Engineer = Passed, Direct Supervisor = Passed, Manager = Passed. I depended on these individuals to challenge me to validate my skill set was inline with the requirements. I felt I was a good fit if given good instruction / training / time. I could tell my supervisor was really good at one particular niche but technically lacking at MANY others. This is the exact thing I was being accused of (because I didn't know everything my supervisor knew / and he definitely didn't know everything I knew). Supervisor acted like I cheated them or lied in the interview which was completely false. For example, I work with PowerShell as a self taught IT professional. (I conveyed this and many other technical deficiencies, like SQL) I never claimed to be a DEVOP's engineer. I was as honest and forthcoming as humanly possible. They use a 3rd party authentication software; because I didn't know it, all of the sudden I didn't know anything about authentication. I've worked with DNS for over 25 years. Because I made a comment of not having created a local zone in 10 years, I was told I know nothing about DNS. Wow is what I was thinking! This reaction coming from a seasoned employee who didn't even understand the URL / Azure Availability Group mapping dialed me into what I was dealing with. We didn't even get to the F5 fun stuff! Would have schooled him all day! Supervisor's management skills are next to nothing. Supervisor's lack of knowledge, inability to speak at a human tone (Drone speaker), inability to lead and knee jerk reaction's makes him a liability. Lead engineer was above the rest. You should feel so privileged if you got the chance to speak with his majesty. The manager is the only person who really challenged me during the interview and afterword's I was somewhat mentally spent. Managers depth of knowledge was very impressive. This individual knew how to lead, well spoken and fearless. The team as a whole was scattered and almost dysfunctional. Hacking away at everything with a sense of urgency / watching your back / working like firemen (or woman) putting out fires. On paper leaving DuckCreek was devastating (The Pay, Perks, Upward momentum and technical learning opportunities). In reality, it was a downward spiral of confusion (even before I got there) and I'm so glad I left when I did.

Viewing 7 - 9 of 419 Reviews

Glassdoor has 460 Duck Creek Technologies reviews submitted anonymously by Duck Creek Technologies employees. Read employee reviews and ratings on Glassdoor to decide if Duck Creek Technologies is right for you.