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Firstsource Solutions

Engaged Employer

Great office & great incentives - poor salary and lazy management - Sales Advisor - Full Time Firstsource Solutions Employee Review

3.0
Aug 8, 2023
Recommend
CEO approval
Business Outlook

Pros

- Very diverse and multicultural environment - Good individual incentives and rewards (Discounts, electronics, vouchers etc..) - Lovely team rewards (e.g. Ice cream days, free giveways, snacks etc.) - Great office building and professional staff - Great annual leave structure and support - it's fairly hassle free to get time off when needed for holidays and appointments

Cons

- Basic low salary and poor commission - No overtime available - Work/life balance (very clustered and unbalanced rota - you could work all weekend and still work the following monday-friday. Just 1 day off out of 7) - Lazy and Patronising team leaders who sometimes have little knowledge of the role - Unstable fortnightly pay dates (difficult to set up any direct debits for household bills) - Mentally draining. Limited progression opportunities - Lack of consistency from management

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Firstsource Solutions Response
2y
Thank you for your feedback. We’re pleased to hear you enjoyed the environment at Derby and the number of rewards and incentives that we offer. We understand that salary and pay stability are critical to your job satisfaction, and we continually work to improve our compensation structure to remain competitive and reliable. We are committed to offering opportunities for career advancement within the company. We have initiatives such as the RISE and AIM career progression programs to help you set and achieve your professional goals whilst maintaining a healthy work-life balance.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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Firstsource Solutions Response
1w
Thank you for taking the time to share your feedback. We are glad to know of your satisfaction with our company-provided equipment and the working schedule you were provided. Our Procurement and IT team work diligently to provide day-to-day kit delivery and set up support and though scheduling varies by role, we work hard to maintain a workflow that promotes a work life balance and personal wellness. We are sorry to hear of your dissatisfaction surrounding your benefits, pay, and leadership communication. Though we constantly review our benefits and pay structures to ensure that they meet market standards, we understand that not every offering will be satisfactory for all circumstances. We hope that you had a chance to review our free support options and wellness initiatives as our HR team is always available to advise regarding additional resources. We value your remarks regarding your leadership and training as we consistently review our working models to improve our employee onboarding and integration. Thank you again for your review. We wish you the best in your future endeavors.
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