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Firstsource Solutions

Engaged Employer

Review - Fraud Advisor Firstsource Solutions Employee Review

2.0
Feb 12, 2025
Recommend
CEO approval
Business Outlook

Pros

Staff is friendly Hybrid work is available

Cons

Training was rushed and not structured Back to back calls no time to breath, which I think is important given the fact that you will be dealing mostly with angry customers and calls maybe emotional draining High staff turnover suggests something is wrong

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Firstsource Solutions Response
1y
Thank you for your honest feedback! We're glad to hear that you appreciate the friendly staff and the availability of hybrid work. We sincerely apologize if your training experience felt rushed. While we do have a structured training process in place, we acknowledge the need for continuous improvements and will take your suggestion into consideration to make training more flexible and effective.We understand that back-to-back calls can be challenging, and schedules are structured to meet business requirements. We continuously look for ways to improve workload management and enhance employee support. We also recognize concerns about staff turnover and are actively working on strategies to improve retention through engagement, career growth opportunities, and a more supportive work environment.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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Firstsource Solutions Response
1w
Thank you for taking the time to share your feedback. We are glad to know of your satisfaction with our company-provided equipment and the working schedule you were provided. Our Procurement and IT team work diligently to provide day-to-day kit delivery and set up support and though scheduling varies by role, we work hard to maintain a workflow that promotes a work life balance and personal wellness. We are sorry to hear of your dissatisfaction surrounding your benefits, pay, and leadership communication. Though we constantly review our benefits and pay structures to ensure that they meet market standards, we understand that not every offering will be satisfactory for all circumstances. We hope that you had a chance to review our free support options and wellness initiatives as our HR team is always available to advise regarding additional resources. We value your remarks regarding your leadership and training as we consistently review our working models to improve our employee onboarding and integration. Thank you again for your review. We wish you the best in your future endeavors.
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