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Firstsource Solutions

Engaged Employer

Wouldn’t recommend - Fraud Advisor Firstsource Solutions Employee Review

1.0
Aug 26, 2025
Recommend
CEO approval
Business Outlook

Pros

There is opportunity to work from home

Cons

Can never get holidays approved. Never been treated so badly. Have to email your manager the time you go and come back from the toilet. If you are off a call for longer than 30 seconds you have managers messaging you asking what you’re doing. They don’t pay you SSP.

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Firstsource Solutions Response
8mo
Thank you for sharing your feedback. We’re glad you valued the opportunity to work from home. In some roles at Firstsource, certain processes, such as tracking time on calls or managing leave, are in place to ensure we can continue to deliver excellent service to our clients. This is down to the dedication of our people, and we continually look for ways to support and recognise them while balancing operational needs.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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Firstsource Solutions Response
1w
Thank you for taking the time to share your feedback. We are glad to know of your satisfaction with our company-provided equipment and the working schedule you were provided. Our Procurement and IT team work diligently to provide day-to-day kit delivery and set up support and though scheduling varies by role, we work hard to maintain a workflow that promotes a work life balance and personal wellness. We are sorry to hear of your dissatisfaction surrounding your benefits, pay, and leadership communication. Though we constantly review our benefits and pay structures to ensure that they meet market standards, we understand that not every offering will be satisfactory for all circumstances. We hope that you had a chance to review our free support options and wellness initiatives as our HR team is always available to advise regarding additional resources. We value your remarks regarding your leadership and training as we consistently review our working models to improve our employee onboarding and integration. Thank you again for your review. We wish you the best in your future endeavors.
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