Is Express Scripts a good company to work for as a Client Support Analyst?

Client Support Analyst professionals working at Express Scripts have rated their employer with 3.0 out of 5 stars in 127 Glassdoor reviews. This is a lower than average score with the overall rating of Express Scripts employees being 3.1 out of 5 stars. Search open Client Support Analyst Jobs at Express Scripts now and start preparing for your job interview by browsing frequently asked Client Support Analyst interview questions at Express Scripts .

Does Express Scripts pay Client Support Analyst employees well?

Client Support Analyst professionals rate their compensation and benefits at Express Scripts with 3.1 out of 5 stars based on 127 anonymously submitted employee reviews. This is 3.2% worse than the company average rating for salary and benefits. Find out more about Client Support Analyst salaries at Express Scripts.

How happy are Client Support Analyst professionals working at Express Scripts?

69% of Client Support Analyst employees at Express Scripts would recommend their employer to a friend. This rating has increased by 108% in the past 12 months. Client Support Analyst professionals have also rated Express Scripts with a 2.9 rating for work-life-balance, 3.5 rating for diversity and inclusion, 2.6 rating for culture and values and 2.8 rating for career opportunities.

What are the top reviewed jobs at Express Scripts?

Patient Care Advocate (190) , Pharmacy Technician (120) , Customer Service Representative (86) , Senior Manager (64) , Business Analyst (53) , Director (47) , Staff Pharmacist (47) , Certified Pharmacy Technician (42) , Manager (37) , Project Manager (37) , Prior Authorization Representative (36) , Account Manager (35) , Pharmacist (33) , Software Engineer (28) , Financial Analyst (25)

What are the pros of working at Express Scripts according to real employee reviews?

"The benefits are good and varied." ((in 436 reviews)); "The only pro I can think of is we had a union from when we were Medco so we had good pay because of that" ((in 245 reviews)); "Great people to work with and many aspects of the business which were interesting to learn." ((in 170 reviews)); "Work from home sometimes is good." ((in 163 reviews)); "Flexibility and great coworkers WFH" ((in 68 reviews))

What are the cons of working at Express Scripts according to real employee reviews?

"unable to retain top talent because of poor management" ((in 242 reviews)); "If you are on a team that is overloaded you will have no work life balance" ((in 175 reviews)); "No training or management" ((in 73 reviews)); "Upper management does not care at all about employees!" ((in 72 reviews)); "It takes a year or more to remove bad managers." ((in 60 reviews))

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Express Scripts

Acquired by The Cigna Group

Express Scripts Client Support Analyst reviews

3.0

69% would recommend to a friend

(127 total reviews)

Tim Wentworth

32% approve of CEO

15% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.1

Compensation and benefits

2.9

Work/Life balance

2.8

Career opportunities

2.6

Culture & values

2.6

Senior management

Client Support Analyst employees have rated Express Scripts with 3.0 out of 5 stars, based on 127 company reviews on Glassdoor. This indicates that most Client Support Analyst professionals have an average working experience there. Express Scripts is rated in line with the average (within 1 standard deviation) by Client Support Analyst professionals compared to other employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

127 reviews

1.0

Nov 17, 2014

Express Script doesn't really care about there empoyees or there customers.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The Cafe food was okay added i only got a 30 min lunch. Medco had better morals then the new name Express Scripts, they are really only about trying to save money by hiring temp employees and providing bad customer service. If you are looking for a 90 prescription company go with CVS.

Cons

I literally seen people that worked for the company for 15+ years offered severance checks and asked to leave or they wouldn't receive another pay rise at the company, just to hire in temp employees and lie and offer them a permeant job

1.0

Nov 15, 2014

It's the worse place to work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Benefits are ok and bonuses

Cons

They get on you of you go to the bathroom and it's not your break the training socks can't really get bonuses they make it hard

1.0

Oct 20, 2014

Express Scripts a Mediocre Corporation

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work@Home was the best perk, excellent pay, excellent paid time off and medical insurance benefits. Line supervisors pursued professional customer service attributes be demonstrated at all times. Customers were treated with respect and their concerns and issues were brought to an amicable resolution.

Cons

Work@Home perk was removed and found as something not in keeping with a productive work environment, first signs of a mediocre small town corporate mentality. Benefits and pay similar to a cheap WalMart store, with medical insurance that mimic Wal-Mart's plans. Representatives treated as if they were taking catalog orders by phone, instead of providing excellent feedback, pharmaceuticals are not items of clothing! Require much higher levels of attention to detail otherwise customers can be harmed physically.

Viewing 91 - 93 of 127 Reviews

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Express Scripts reviews FAQs

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Express Scripts

Express Scripts Client Support Analyst reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Express Script doesn't really care about there empoyees or there customers.

It's the worse place to work

Express Scripts a Mediocre Corporation

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