Express Scripts reviews

Every department that you talk to within the company feels over worked and understaffed. Some of this is due to ineffective leadership/management which is blatantly obvious in certain departments but in many cases such as account management it is a direct result of the company not wanting to staff accordingly. Account managers are stretched so thin that any new recruits who are decent get fed up and all leave. The worst part of it all is that company management KNOWS that account management is stretched thin and instructs account managers to flat out lie to their clients, telling them that they only have 10 or so accounts while in reality they have 20+. Early in the year the company decided to promote Tim Wentworth, to president. With this change we heard all about putting the client first, fixing the all the problems that integration caused and he mentioned the term "operational excellence" and how we had lots of work to do to get to where he wanted to be. Then came the 2Q earnings where Wallstreet questioned our costs and the company went right back to trying to cut costs. This fall should see even more cuts in budgets for next year and even more cuts to jobs in various parts of the company.

ESI does not give two craps about their employees that are under managers. Call takers- whether 1st line PCA's or the escalation line of RTL's- are treated as if we don't matter at all. They don't care about work/personal life balance. The micromanage every tiny aspect of everything. God forbid you want/need to go above and beyond for a highly escalated member and need to spend an extra minute or two on the phone. Before the merge with Express Scripts, Medco cared about their employees and it showed! Since the merge, we can see such a huge difference in the way we are treated and managed. Most of the 'good reviews' are from upper management or people that don't deal with the #1 reason there's a company at all- patients.