Is Express Scripts a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Express Scripts have rated their employer with 3.1 out of 5 stars in 125 Glassdoor reviews. This is an average score with the overall rating of Express Scripts employees being 3.1 out of 5 stars. Search open Customer Service (CSR) Jobs at Express Scripts now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Express Scripts .

Does Express Scripts pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Express Scripts with 3.4 out of 5 stars based on 125 anonymously submitted employee reviews. This is 6.1% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Express Scripts.

What are the top reviewed jobs at Express Scripts?

Patient Care Advocate (190) , Pharmacy Technician (120) , Customer Service Representative (86) , Senior Manager (64) , Business Analyst (53) , Director (47) , Staff Pharmacist (47) , Certified Pharmacy Technician (42) , Manager (37) , Project Manager (37) , Prior Authorization Representative (36) , Account Manager (35) , Pharmacist (33) , Software Engineer (28) , Financial Analyst (25)

What are the pros of working at Express Scripts according to real employee reviews?

"Good benefits and PTO." ((in 419 reviews)); "The only pro I can think of is we had a union from when we were Medco so we had good pay because of that" ((in 265 reviews)); "Work from home is the only thing that is good." ((in 174 reviews)); "Great people to work with and many aspects of the business which were interesting to learn." ((in 167 reviews)); "Flexibility and great coworkers WFH" ((in 72 reviews))

What are the cons of working at Express Scripts according to real employee reviews?

"unable to retain top talent because of poor management" ((in 246 reviews)); "If you are on a team that is overloaded you will have no work life balance" ((in 170 reviews)); "Poor vision by senior leadership." ((in 86 reviews)); "There was no training to speak of, everyone was just thrown to the wolves and expected to perform." ((in 77 reviews)); "Upper management does not care at all about employees!" ((in 67 reviews))

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Express Scripts

Acquired by The Cigna Group

Express Scripts Customer Service (CSR) reviews

3.1

41% would recommend to a friend

(125 total reviews)

Tim Wentworth

31% approve of CEO

40% positive business outlook

Ratings by category

3.4

Compensation and benefits

3.2

Diversity & inclusion

2.9

Work/Life balance

2.8

Career opportunities

2.6

Culture & values

2.5

Senior management

Customer Service (CSR) employees have rated Express Scripts with 3.1 out of 5 stars, based on 125 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Express Scripts is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

125 reviews

5.0

Oct 28, 2016

Great

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

I really enjoy interacting with the patients.

Cons

Fortunately I did not experience any downsides within the company

3.0

Sep 13, 2016

Customer Service

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Goof pay and awesome full benefits.

Cons

No work life balance and sale driven

3.0

Jul 17, 2016

Spread work evenly among employees

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Decent benefits, clear expectations, respectful supervisors. Coworkers were friendly, casual environment. Some work at home opportunities, annual reviews, good communication from supervisors.

Cons

Call center. Can be very boring. As well as many many upset customers due to the nature of being a pharmacy benefit manager.

Viewing 67 - 69 of 125 Reviews

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Express Scripts reviews FAQs

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Express Scripts

Express Scripts Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great

Customer Service

Spread work evenly among employees

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