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Express Scripts

Acquired by The Cigna Group

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Express Scripts Customer Service (CSR) reviews

3.1

41% would recommend to a friend

(125 total reviews)
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Tim Wentworth

31% approve of CEO

40% positive business outlook

Customer Service (CSR) employees have rated Express Scripts with 3.1 out of 5 stars, based on 125 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Express Scripts is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Healthcare industry (3.4 stars).

Reviews by job title

125 reviews
3.0
Apr 5, 2017
Recommend
CEO approval
Business Outlook

Pros

The tuition reimbursement program is nice and the call center was well maintained. They were willing to change work schedule and allowed me to work from home so I could finish my bachelor's degree.

Cons

It was a customer service job dealing with Medicare patients. Enough said.

3.0
Dec 8, 2016

Decent place

Recommend
CEO approval
Business Outlook

Pros

Good benefits although a little pricey Decent salary Good work/life balance

Cons

Can be in the dark on some things, especially lay-offs

3.0
Dec 7, 2016
Recommend
CEO approval
Business Outlook

Pros

Fairly easy to learn and master the basics, flexible hours mornings days and evenings

Cons

Stressful micromanaged high pressure sales ride customers changing priorities often monitored calls

Viewing 64 - 66 of 125 Reviews

Glassdoor has 3,800 Express Scripts reviews submitted anonymously by Express Scripts employees. Read employee reviews and ratings on Glassdoor to decide if Express Scripts is right for you.