Express Scripts reviews

My hours always changed. The auditing of calls was very subjective. The supervisors were always micro managing. If you were on a call too long they would come to your desk and ask why. They were really strict on reaching your metrics. Really hard to take person time off. Very high turn-over in the call center. No associate appreciation incentives. This company was all about numbers numbers numbers….No real care about employees just meeting their goals. Mandatory overtime was always assigned, even 1-2 hours before the end of your shift and if you didn't stay you would get attendance points.

It's "all about the numbers". More emphasis is placed on productivity numbers than customer service. Expected productivity rates are unrealistic and result in associates doing whatever is necessary to make the rates, which includes shortcuts that do not result in beneficial outcomes, . Customer service gets lip service only, it is not a priority, which is evident for customers and Dr's offices who call in and cannot talk to a live person because so many departments use voice mail as a first line. Not many advancement opportunities for pharmacists. Loads of Supervisor positions for technicians since they are paid less. Pharmacists are not valued for their knowledge or experience. If you can't make the numbers, you are out.