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Express Scripts

Acquired by The Cigna Group

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Express Scripts Patient/Client Advocate reviews

3.1

42% would recommend to a friend

(204 total reviews)
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Tim Wentworth

26% approve of CEO

8% positive business outlook

Patient/Client Advocate employees have rated Express Scripts with 3.1 out of 5 stars, based on 204 company reviews on Glassdoor. This indicates that most Patient/Client Advocate professionals have a good working experience there. Express Scripts is rated in line with the average (within 1 standard deviation) by Patient/Client Advocate professionals compared to other employers within the Healthcare industry (3.4 stars).

Reviews by job title

204 reviews
3.0
Mar 17, 2013
Recommend
CEO approval
Business Outlook

Pros

Good employee atmosphere. Facilities are nice. Hours are consistent and they are always hiring.

Cons

Little opportunity for advancement, those opportunities that are available do not provide much of a pay raise. The company itself is not that concerned about employee's, you'll be met with an excuse for everything. Need a better chair with good back support? You'll be handed a thick packet to have your doctor fill out only to be told that the current chairs meet all your requirements. Want to bring your own? No it's a liability. They won't let you work at home unless your stats are near perfect (hard to achieve), I had to leave the company due to a disability. Was told that work at home was a privilege for top performers. I was in the top 10% of performing employee's, some weeks I was in the top 3-5%. The worst part is that they are always changing policies that affect your workflow. As soon as you start getting comfortable and good at doing things one way, your made to do them another.

2.0
Feb 21, 2013
Recommend
CEO approval
Business Outlook

Pros

Organization provides a meaningful service and products.

Cons

Don't expect to move up here unless: your kin, willing to sleep around or enjoy texting your "bff" while making fun of other employees

1.0
Feb 5, 2013
Recommend
CEO approval
Business Outlook

Pros

You get to work indoors.

Cons

PCAs are treated like cattle. The mindless few who put up with the crap (they consider it better than flipping burgers) get promoted to team leaders having never been in a supervisory position before. They constantly change the pay structure when it starts costing them too much money. As far as customer service, there is none. PCA's are encouraged to all but lie to people expecting their medications in the mail. And Express Scripts sends medications even when customers tell them to stop or to send no more. You have to be brain dead to use their mail order service. The reason it's cheaper is because they don't use brand medications even when customers say they don't want generics, whoops I forgot PCAs are not allowed to call them that..they must refer to them as "alternative" medications. At the first of the year (2013) they screwed up thousands of customers benefits so people would go to the drug store to pick up their medication only to be told they had no coverage. Everything they do is to attempt to show big insurance companies they are responsible. Blue Cross should plant some moles so they could see exactly what REALLY goes on.

Viewing 190 - 192 of 204 Reviews

Glassdoor has 3,800 Express Scripts reviews submitted anonymously by Express Scripts employees. Read employee reviews and ratings on Glassdoor to decide if Express Scripts is right for you.