Express Scripts Patient/Client Advocate reviews

Very sedentary job. Customers were not happy most of the time because meds weren't shipped when they were supposed to. Very stressful. I've read all the reviews and I'm not surprised that employees to meds to be able to function at work. Lots of change. Every week there was a new way of doing things. Mostly chaos because of the merger. Low pay and bogus bonus because when you finally got your stats up, they would train you in another area to bring your stats down. Needs to follow more of Medco's policies. They were number one for a reason. They offered great pay and less scripting.

Worked in the call center with patient assistance program for Pfizer medications. There was no work/life balance. If you weren't able to be at work when you were scheduled and the absence was not planned in advance, you were penalized by receiving points on the discipline system. The St. Louis area had a blizzard in February of 2011 and I missed two days and was penalized. The points you build up remain on your record for one year! There were no opportunities for advancement, supervisors were unable to provide consistent leadership. You could do the best job possible everyday and it accounts for nothing. you are constantly told that you are not doing what is needed, but what is needed is always changing! I took the job to get my foot in the door at the company and found out it is basically impossible to obtain a position in the Pharmacy Benefit Management side of the company. When I received a raise it was only .10 per hour. My final payrate was 11.10 per hour. Not a living wage. As a whole, my experience with the company was horrible. We made no money but th CEO is raking in money. Horrible.