Express Scripts reviews about "training"

The particular call center and department I work in has 18-20 teams, each managed by by a different supervisor. We have 3 department supervisors and then it continues up the chain from there. They all have totally different managerial styles and knowledge levels, as well as backgrounds. That said, with all those different supervisors walking around, you never know what to expect. One may tell you to handle a case one way and then another will walk up and chastise you for doing it that way. It gets confusing really fast. They also all give out different information regarding HR things like attendance, etc. So you may be sitting next to someone who shows up on time for work once a week and has been out of work unexcused 30 times who has never gotten a write up, while the person on the other side of you has worked for the company 13 years and has a different supervisor and missed 3 days for the first time ever because they had a heart attack and were in intensive care and they got written up. There's no rhyme or reason to it. It all seems very unorganized. Training is not very organized either.

Senior management is not interested in people. They are focused on increasing their own visibility and anything that interferes with that is unwelcomed.

Terrible, stressful culture: employees are miserable but reluctant to speak up about how they feel, as though the company sucks all their moral fortitude out of them. Complete sink or swim environment; training program leaves a lot to be desired. Regarding employee treatment, this company does not live up to its values of: INTEGRITY - profits over people (customers and employees alike) MUTUAL RESPECT - There's a lot of lip service, but there's no way a company is rated as the worst place to work in the country (rightfully so) if employees feel respected. I've never worked for a company I felt did not care about its employees more so than here. PASSION - Management doesn't care whether you're passionate about work or the company, so long as you don't voice it and still work 50+ hrs a week. ALIGNMENT and COLLABORATION - There is incredible amount of misalignment and divisiveness throughout the company: major departmental changes that impact other areas are not communicated throughout the organization; internal areas that work together are sometimes unable to contact one another as a policy; a lot of inefficiencies as a result of commonly accepted CYA and "pass the buck" practices (eg., having to verify clearly and expliicity requested information multiple times). Outdated technology

1)Poor training. 2) Company is VERY reactive instead of pro-active. 3) Company seems to be moving towards contract positions vs. salaried employees. This causes increased stress in the team and a lack of job security

Pay, management, lack of teamwork among coworkers, have to bid on working hours

Upper management makes decisions constantly, frequent layoffs make employees always nervous about job security, not enough training when changes occur, contradictory information in different systems make it difficult to know which information is correct, systems slow and can be down for hours-not good when you have to catch up later and asked to work weekends to make up for it. Also, bed bug history in Mason. They do try to control with treatments, but do not advertise what the "routine spraying" is for.

Long hours, constantly changing job roles, too many people have been laid off within the past 2 years.