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Express Scripts

Acquired by The Cigna Group

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Express Scripts reviews about "training"

32% positive business outlook

Reviews by job title

228 reviews
2.0
Aug 14, 2014
Recommend
CEO approval
Business Outlook

Pros

I would assume for most, any job in the medical field would be ideal. My experience-or rating, is a Major D+ with a minor in disapointment.

Cons

The training was absolutely disorganized and inadequate (also assuming, you have been at a real professional Co). The enviroment is that of "Highschool" students failing English and manners 101. There are incentives yes, but what you are paid and the atmosphere presented...just does not make up for working for a system that is already broken.

2.0
Aug 25, 2014
Recommend
CEO approval
Business Outlook

Pros

Decent benefits. Nice building to work in. Nice co-workers

Cons

The cost of living in St. Louis is much lower than many other sites, therefore salaries are low for higher cost of living cities. No training opportunities unless you are willing to do it on your own time and pay for it yourself. Unreasonable deadlines and no regard for work/life balance.

2.0
Aug 3, 2014
Recommend
CEO approval
Business Outlook

Pros

401k, PTO, day shift after a year if you're lucky, tuition reimbursement and sometimes great coworkers. And there's job stability if you keep quiet and stay 'under the radar'.

Cons

Management is deplorable. Supervisors are bred from former incompetent supervisors and their concern for micromanaging instead of quality training is why the Indy location is subpar. If you're not in the "Mommy Club" or a brown-noser, you're not chosen for 'special projects' that are a complete waste of company time. The team morale is non-existent, unless you want to do frivolous things such as pitch-ins and buy cake-pops. And the training consists of incompetent employees training other incompetents. Even supervisors aren't trained in the basic processes.

1.0
Jul 3, 2014
Recommend
CEO approval
Business Outlook

Pros

Decent benefits, 401K, TR, PTO (but good luck using it), nice HQ in St. Louis. Some genuinely nice people still remain. Can work from home or go into the office.

Cons

I have watched ESI fall to pieces over the last few years. I can now state without any uncertainty or hesitation that things will never improve. It's become too much of a mess. Most in leadership are simply not qualified, don't care, or are too busy to care. No clear career path and absolutely no training. Everyone's job is to just "try and figure it out" without asking too many questions. Everyone is miserable at this point with the biggest issue being work/life balance.....If you use one day of PTO, you will work 10-12 hour days for the next 5 days upon returning trying to catch up. So, if you use 1 full week of PTO, you will work approximately 25 consecutive 10-12 hour days upon your return. The culture at ESI is cut throat and very negative and hostile. As other reviewers have mentioned, this is not a happy, positive place to be. Every organization will have their share of issues, but, I can't imagine anything coming close to what my colleagues and myself have witnessed and endured. My advise to the potential ESI employee reading this - if you are presently employed and can at least tolerate your current job STAY WHERE YOU ARE. After 6 months of working at ESI, you will surely regret the day you ever applied or were recruited.

2.0
Sep 28, 2014
Recommend
CEO approval
Business Outlook

Pros

This company is a good introduction to phone based client services. They train you fairly well how to use the systems and interact with customers. Pay is decent for someone just coming into the job market.

Cons

Nobody in management or even supervisors are willing to listen to any ideas on how things could be run better. There is no life work balance, many people quit after our last shift bid (usually because they had younger kids and didn't want to stay till 9pm). You never know when your schedule is going to change or what it will be after the change, Office politics reins supreme here, everything is spread through the grapevine, both personal and business related topics. DO NOT JOIN THIS COMPANY AS A TEMP (this is what I did and they told us 90 days from the end of training would be when we were to be hired.... well that turned into 7 and half months).

2.0
Aug 23, 2014
Recommend
CEO approval
Business Outlook

Pros

Clients appreciate the work that I specifically deliver. My coworkers are good people who I enjoy. I am given some freedom for project work such as procedure documentation. I am trusted for my hours, schedule, and work ethic. I am paid a competitive salary and bonus, and there is a clear, fair tracking of salaries to industry and company means and ranges. There is flexibility with start and end time to allow for making an appointment or coordinating child pickup without needing to take paid time off and without impact to performance review.

Cons

I am continuously given more work than a person in my position should be able to handle or prioritize along with aggressive timelines, high efficiency expectations, marginal staffing, and the very highest quality expectations - and there is little room to negotiate without a huge negative impact to performance review. There hasn't been a slow week since April 2, 2012, the date of the merger with Medco. My hard work is not appreciated or valued as it should be, but there is instead a lip service provided by others who are also not feeling appreciated but doing their best to survive. As a employee, I am not trusted for content of projects such as training lists, training schedules, on boarding, vendor management, and asking other departments for support or input on a project within the other department's roles and responsibilities - I must go through management in most cases. As a manager, my input for documentation of capacity and staffing is not valued. Clients do not trust my company, so in turn my management and new client contacts do not trust the timeliness or quality of work of me, my employees and my contract workers. No time or allowance mentor within the company within a different department - again, would require management approval from my management and from the management of the mentor - who would deem us too busy and would deem this a low priority.

1.0
Jul 22, 2014
Recommend
CEO approval
Business Outlook

Pros

High Pay, good benefits, major industry

Cons

There is no formal and mostly no informal training program at all for new hires. Come with industry experience or be gone quick.

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Express Scripts Response
11y
Thank you for your feedback. We are sorry you had an unfavorable work experience. We take employee appreciation seriously and believe it’s important for everyone to understand the work they do is valuable and makes a difference for the patients and clients we’re honored to serve. We offer recognition and employee appreciation programs that encourage leader-to-employee and employee-to-employee recognition. In addition, our compensation plan, coupled with our Total Rewards benefits package, is designed to ensure we are competitive and promote a pay-for-performance culture.
1.0
Oct 7, 2014
Recommend
CEO approval
Business Outlook

Pros

the benefits are good at least

Cons

Very racially divided. If you are not BLACK they will not give you the training.. They are very much welfare to work mother focused. Probably because of the tax breaks they receive for getting the welfare mothers off of welfare. The divide in my training class was as follows: 11 blacks to 5 white people- 4 people over 45 , the remaining under 30 and black. I am considering a eoe lawsuit against them.

Viewing 55 - 57 of 228 Reviews

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