Express Scripts reviews about "upper management"

You have to be a rock star with no life (meaning working the voluntary OT) or be the bosses favorite. Even then you aren't exempt from getting scolded. The company as a whole isn't awful but its not great. In the four years I've worked at ESI (first Accredo then Medco, now ESI) I have had 4 different supervisors because they are always changing what the think isn't working. Always moving people or coming up with new ways to "help" you collect on claims. Every company has policies in place, steps they have to follow but at ESI we are supposed to demand the insurance companies to do what we say and if we can't, we have to get our supervisor to do it for us. Its all about meeting that cash goal, that as said in other comments, is always higher and is never attainable. If we don't meet the cash goal set by upper management then we are in this hand holding match where they ask over and over "what can we do to help" but if you say anything you are passive aggressively attacked. Or condescendingly told how you are wrong. I have never felt so incompetent in any position ever. Even if you do well its "that's great but why aren't you doing it all the time". Its never enough and there's too many cooks in the kitchen trying to help or fix the issues. Outside of that the business process we have to follow change so often always trying to make it better or easier but really don't change it if it works. We just learn it and get used to it then it changes. Then we get reprimanded for not following the new process or policies. And you better believe that's going on your annual review. I like this motto: keep it simple stupid. This company needs to follow this more. It makes our job harder and more time consuming to have to continuously look for the newest way to do what we need to do to get a simple task done. Changing something in the system that's wrong could take months! I work on a specific group of insurance carriers and those patients under that insurance for any/all drugs that are sent out. Would you believe we, as in the collections department just found out we don't have contracts with not one but two insurance companies and we NEVER did! and we have been servicing patients for YEARS under these carriers. Are you kidding me?!? Now I have to tell patients they have to get theirs scripts somewhere else because we don't have a contract with those carriers so they aren't obligated to pay us. Uhm... And I'm the incompetent one? how did we not know this sooner. It happens all the time with errors that go on for years that one day someone says holy crap how are you still in business with stuff like this. I wouldn't get my scripts there but I have to or I have to pay full price elsewhere. Don't work here and don't use their service it's awful. I spend most of my days fixing mistakes we as a company made and trying to get money for it. Pure Greed should be their motto.

Too many to list. Let's start with no work life balance. People working 70 hour weeks to get a Target rating. Management not having a clue. Micromanaging you for no point. This isn't being used for anything useful. Wasteful meetings with no point.. Yes, they 'care' about employees as I've heard. Caring to demote people, fire people for the good of the company. Cut salaries and give no raises. Hire cheap contractor labor from foreign lands that could care less about the company and the patients that we service. They also waste my time because I either have to fix what they don't know how to do or I have to deal with their stupidity just to get my job done. That isn't caring about the employee.

there are so many cons I don't know where to start. Higher management is a joke. They gossip non stop. They won't help you off they don't think it meets business needs. They tell you to have other people take care of your kids if they are sick/in the hospital. If not they threaten to fire you. Upper management picks on specific pcas and talks down to them and yells at them in the front of others. They make you feel embarrassed if you have issues outside of work.

Total politics in the company. Constant upper management changes which leaves employees feeling like there is lack of direction. Lots of great ideas, hardly any execution. Many people in management that are not qualified to be there. Hard to find competent people to work with, most aren't willing to take ownership of work and run with it. Company cares too much about cutting cost no matter the consequences (decreases morale).

Where do I begin? Middle and upper management is so far removed from the realities of the actual job and the staff that performs it.They foster a hostile work environment by blaming and shaming staff for issues completely out of their control. Supervisors aren't supposed to foster development and growth of their team members. Instead, they are to be MIA for 2/3 of their shift blowing smoke up each other's can while kissing up to our painfully inept management. Upward mobility is a myth. Moving to another department cannot happen. Transfers to other sites are also not allowed. Raises are insulting. Getting a good quality score is an absolute crap shoot. The metrics used to gage productivity is shoddy at best, it can be, and is, manipulated by staff to gain better pay raises (still never above 3% so I don't know why they bother.) Budgets are blown on stupid campaigns like "March Madness" and equally childish distractions (that $ could have been someone's raise!) Real issues are kept from people high enough to make changes (though it's obvious progress is of no concern of theirs or they would make themselves visible and available and know of all goings on.) Threats and intimidation are the default management style of middle management and their lacky supervisors. Certain people are not to be contacted EVER without prior approval from Sr. Management, lest you feel the wrath of a good tongue lashing for daring to bring legitimate concerns to VPs and HR. The list goes on and on.

Too stressful, constant changes, not much help from upper management since they do not know what are going on . They do whatever they are told by their supervisors

Upper management makes decisions constantly, frequent layoffs make employees always nervous about job security, not enough training when changes occur, contradictory information in different systems make it difficult to know which information is correct, systems slow and can be down for hours-not good when you have to catch up later and asked to work weekends to make up for it. Also, bed bug history in Mason. They do try to control with treatments, but do not advertise what the "routine spraying" is for.

Horrible pay for job responsibility Not so flexible hours Upper management staff careless

Pace can be extremely fast.