Is Firstsource Solutions a good company to work for as a Assistant Manager?

Assistant Manager professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 64 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Assistant Manager Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Assistant Manager interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Assistant Manager employees well?

Assistant Manager professionals rate their compensation and benefits at Firstsource Solutions with 3.5 out of 5 stars based on 64 anonymously submitted employee reviews. This is 8.2% worse than the company average rating for salary and benefits. Find out more about Assistant Manager salaries at Firstsource Solutions.

How happy are Assistant Manager professionals working at Firstsource Solutions?

88% of Assistant Manager employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 4% in the past 12 months. Assistant Manager professionals have also rated Firstsource Solutions with a 4.0 rating for work-life-balance, 4.5 rating for diversity and inclusion, 4.2 rating for culture and values and 4.1 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (145) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (80) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Senior Customer Service Associate (57) , Process Leader (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 134 reviews)); "Good work environment and Colleagues" ((in 124 reviews)); "Good work culture and learning" ((in 101 reviews)); "Can work from home if quality is good." ((in 97 reviews)); "work life balance is good" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 175 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews)); "communication is poor" ((in 21 reviews))

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Firstsource Solutions

Firstsource Solutions Assistant Manager reviews

4.5

88% would recommend to a friend

(64 total reviews)

Ritesh Idnani

97% approve of CEO

71% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.3

Senior management

4.2

Culture & values

4.1

Career opportunities

4.0

Work/Life balance

3.5

Compensation and benefits

Assistant Manager employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 64 company reviews on Glassdoor. This indicates that most Assistant Manager professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Assistant Manager professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

64 reviews

5.0

Jul 25, 2025

Supportive Leadership and a great place to work and grow

Assistant manager

Recommend

CEO approval

Business Outlook

Pros

1.. Supportive and approachable management 2. Good learning opportunities, especially for freshers 3. Timely salary payments and decent payroll handling 4. Opportunities for internal movement and growth 5. Friendly and cooperative team environment 6. Decent work-life balance in some processes 7. Exposure to client interactions and real-world scenarios 8. Training sessions and onboarding support are well structured 9. Flexible shift options (process dependent) 10. Employee engagement activities and recognition programs

Cons

Long Notice periods which causes dissatifaction

Firstsource Solutions Response

11mo

Thank you for sharing your detailed feedback! It’s great to know you appreciate the supportive management, structured training, timely payroll, and the internal growth opportunities. Your positive experience with employee engagement and recognition programs is encouraging and reflects our continued focus on creating a strong work culture. These are aligned with company policy to ensure smooth transitions.

5.0

Jun 18, 2025

Good Place to work

Assistant manager

Recommend

CEO approval

Business Outlook

Pros

Great Opportunities available Employee Friendly

Cons

At times there could be office politics

Firstsource Solutions Response

Thank you for your feedback! We’re happy to hear that you find the environment employee-friendly and appreciate the opportunities available for growth. We’re committed to maintaining a culture of transparency, mutual respect, and open communication. If you ever feel impacted, we encourage you to speak with your manager or HR partner,

5.0

Jun 13, 2025

A Decade of Growth, Learning & Loyalty - Best Place for Carrier Stability

Assistant manager

Recommend

CEO approval

Business Outlook

Pros

Team leadership opportunities are given early to high performers—even before a formal promotion—which helped me grow into a leadership role naturally. Process-specific training programs are well-structured and help employees handle domain-specific tools and clients efficiently. People centric company which helps in work life balance.

Cons

Compensation structures reward long-term commitment, though faster financial growth may require taking on broader roles or switching functions.

Firstsource Solutions Response

Thank you for sharing your thoughtful feedback! It’s great to hear that you've experienced strong support in developing leadership skills and benefited from well-structured training programs. We’re especially glad that the company’s people-centric approach has contributed positively to your work-life balance. While the current structure supports long-term growth, we understand the importance of aligning financial progression with evolving responsibilities and performance.

Viewing 10 - 12 of 64 Reviews

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Firstsource Solutions

Firstsource Solutions Assistant Manager reviews

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Supportive Leadership and a great place to work and grow

Good Place to work

A Decade of Growth, Learning & Loyalty - Best Place for Carrier Stability

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