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Firstsource Solutions

Engaged Employer

Firstsource Solutions Assistant Manager reviews

4.5

88% would recommend to a friend

(64 total reviews)
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Ritesh Idnani

97% approve of CEO

71% positive business outlook

Assistant Manager employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 64 company reviews on Glassdoor. This indicates that most Assistant Manager professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Assistant Manager professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

64 reviews
5.0
Sep 24, 2025
Recommend
CEO approval
Business Outlook

Pros

Org gives lot of opportunities for growth.

Cons

Few processes needs to get streamlined.

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Firstsource Solutions Response
9mo
Thank you for your feedback. We’re glad to hear that you value the growth opportunities provided by the organization. We will continue working to streamline processes for a better employee experience.
3.0
Aug 22, 2025
Recommend
CEO approval
Business Outlook

Pros

Plenty of development opportunities throughout my time in Firstsource, they also ensure you keep refreshed with lots of learning opportunities throughout the year. Employee benefits however did depend on which account you worked on. This however has dried up as the client base shrank.

Cons

As an outsourcing company. job security has always been at the back (and sometimes front) of your mind. If a client pulls out of the UK they will have to obviously shrink the workforce - from frontline to backoffice staff, regardless of performance, tenure etc. The success of the company lies in the hands of it's clients, and all too many times they've seen better value moving offshore in the post COVID years.

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Firstsource Solutions Response
8mo
Thank you for taking the time to share such detailed feedback. We’re pleased to hear that you appreciated the learning opportunities and career development available during your time with us; supporting growth and continuous development is something we take pride in. We also understand your observations regarding job security. Our roles are closely linked to client requirements, and changes in the client base can sometimes lead to adjustments across teams. We recognise this can be unsettling, and we continually look for ways to communicate transparently and support colleagues through such changes wherever possible.
5.0
Aug 12, 2025

Review

Recommend
CEO approval
Business Outlook

Pros

A company that cares about its employees provides them with appropriate growth and benefits. Company culture Community Fairness.

Cons

Rigorous work schedules, especially in full-time employment, can make it difficult to balance work and personal life, potentially leading to stress.

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Firstsource Solutions Response
10mo
We truly appreciate you taking the time to share your feedback. FirstSource is a company that genuinely cares for its employees, offering fair policies, a positive culture, and ample opportunities for growth and benefits. The strong sense of community and fairness fosters an environment where people feel valued and supported. While the rigorous schedules in certain roles can present challenges in balancing work and personal life, we recognize the importance of employee well-being.
Viewing 7 - 9 of 64 Reviews

Glassdoor has 4,382 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.