Is Firstsource Solutions a good company to work for as a Assistant Manager?

Assistant Manager professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 64 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Assistant Manager Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Assistant Manager interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Assistant Manager employees well?

Assistant Manager professionals rate their compensation and benefits at Firstsource Solutions with 3.5 out of 5 stars based on 64 anonymously submitted employee reviews. This is 8.2% worse than the company average rating for salary and benefits. Find out more about Assistant Manager salaries at Firstsource Solutions.

How happy are Assistant Manager professionals working at Firstsource Solutions?

88% of Assistant Manager employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 4% in the past 12 months. Assistant Manager professionals have also rated Firstsource Solutions with a 4.0 rating for work-life-balance, 4.5 rating for diversity and inclusion, 4.2 rating for culture and values and 4.1 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (146) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (80) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (60) , Customer Service Representative (CSR) (57) , Senior Customer Service Associate (57) , Process Leader (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 140 reviews)); "good work environment and supportive" ((in 128 reviews)); "Good work culture and learning" ((in 98 reviews)); "Growth Opportunities: FirstSource Solutions is a company that invests in the professional development of its employees." ((in 94 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 93 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 175 reviews)); "Unorganized and chaotic at times pay is low" ((in 151 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 43 reviews)); "No job security and communication with HR's will be very worst." ((in 38 reviews)); "communication is poor" ((in 20 reviews))

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Firstsource Solutions

Firstsource Solutions Assistant Manager reviews

4.5

88% would recommend to a friend

(64 total reviews)

Ritesh Idnani

97% approve of CEO

71% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.3

Senior management

4.2

Culture & values

4.1

Career opportunities

4.0

Work/Life balance

3.5

Compensation and benefits

Assistant Manager employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 64 company reviews on Glassdoor. This indicates that most Assistant Manager professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Assistant Manager professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

64 reviews

4.0

May 21, 2024

Employee centric

Assistant manager

Recommend

CEO approval

Business Outlook

Pros

**Employee-Centric Company Review** * Empowers employees with decision-making authority. * Provides ample opportunities for professional development. * Fosters a culture of open communication and feedback. * Prioritizes employee well-being and work-life balance. * Offers competitive benefits and compensation packages. * Recognizes and rewards employee achievements. * Encourages employee involvement in company decision-making. * Creates a positive and inclusive work environment. * Listens to and values employee perspectives. * Invests in employee training and development programs.

Cons

**Cons:** * Limited growth opportunities within the company. * Below-average compensation and benefits package. * High workload and long working hours. * Lack of work-life balance. * Poor communication from management. * Insufficient resources and support for employees. * Unclear company goals and objectives. * Limited opportunities for professional development. * Disorganized and inefficient work processes.

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback. We are committed to being an employee-centric company. We empower our team members by granting them decision-making authority, which fosters a sense of ownership and accountability in their roles. We offer ample opportunities for professional development, ensuring that our employees can continuously grow and advance their careers. Open communication and feedback are integral to our culture, as we believe that transparency and dialogue lead to a more engaged and motivated workforce. Prioritizing employee well-being and work-life balance is central to our values, and we strive to create an environment where our team can thrive both professionally and personally. We have created more pathways for career advancement within the company. Our goal is to enhance our compensation and benefits packages to better meet the expectations and needs of our employees.

3.0

Dec 8, 2023

Good

Assistant manager

Recommend

CEO approval

Business Outlook

Pros

Work life balance, supportive leadership

Cons

Hike and pay is low

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback. We are pleased to hear that our commitment to fostering a work-life balance has been recognized. We appreciate your acknowledgment of our leadership. We are committed to nurturing a supportive and empowering leadership team that values the well-being and growth of our employees. We actively review our salary structure and hike policies to ensure they align with industry standards and reflect the skills and contributions of our employees. We have implemented regular performance reviews and merit-based salary adjustments. This ensures that our employees are recognized and rewarded appropriately for their ongoing efforts and achievements.

5.0

Nov 20, 2023

Na

Assistant manager

Recommend

CEO approval

Business Outlook

Pros

Good knowledge, communication, think out of the box and quick leaner

Cons

Don't like delayed responses, be punctual, finish tasks on time, adapt to situations and act quickly

Viewing 22 - 24 of 64 Reviews

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Firstsource Solutions Assistant Manager reviews

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Employee centric

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Na

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