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      Firstsource Solutions

      Engaged Employer

      Firstsource Solutions CSA Agent reviews

      4.5

      91% would recommend to a friend

      (270 total reviews)
      avatar

      Ritesh Idnani

      95% approve of CEO

      92% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.3

      Career opportunities

      4.2

      Culture & values

      4.2

      Senior management

      4.0

      Compensation and benefits

      3.9

      Work/Life balance

      CSA Agent employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 270 company reviews on Glassdoor. This indicates that most CSA Agent professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by CSA Agent professionals compared to other employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      270 reviews
      4.0
      Jun 29, 2026

      Great growth opportunities, but slow promotion process

      Senior csa
      Recommend
      CEO approval
      Business Outlook

      Pros

      I am currently working here and recently promotes as Team executive,I would like to appreciate the Better growth opportunity,Work life balance,and flexible timing.

      Cons

      Delayed promotional recognition: Official promotion letters and salary adjustments take 6 to 10 months to process. Low payout. Less incentives.

      avatar
      Firstsource Solutions Response
      2w
      Thank you for taking the time to share your feedback and congratulations on your recent promotion to Team Executive. We are pleased to hear that you appreciate the growth opportunities, work-life balance, and flexible working arrangements. It is also encouraging to know that your experience with the organization has been positive overall.
      Viewing 4 - 6 of 270 Reviews
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      Glassdoor has 4,380 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.