Is Firstsource Solutions a good company to work for as a CSA Agent?

CSA Agent professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 272 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open CSA Agent Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked CSA Agent interview questions at Firstsource Solutions .

Does Firstsource Solutions pay CSA Agent employees well?

CSA Agent professionals rate their compensation and benefits at Firstsource Solutions with 4.0 out of 5 stars based on 272 anonymously submitted employee reviews. This is 5.1% better than the company average rating for salary and benefits. Find out more about CSA Agent salaries at Firstsource Solutions.

How happy are CSA Agent professionals working at Firstsource Solutions?

91% of CSA Agent employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 9% in the past 12 months. CSA Agent professionals have also rated Firstsource Solutions with a 3.9 rating for work-life-balance, 4.3 rating for diversity and inclusion, 4.2 rating for culture and values and 4.3 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (148) , Customer Service Associate (129) , Senior Associate (108) , Senior CSA (81) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (60) , Customer Service Representative (CSR) (57) , Senior Customer Service Associate (57) , Process Leader (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 140 reviews)); "good work environment and supportive" ((in 128 reviews)); "Good work culture and learning" ((in 98 reviews)); "Growth Opportunities: FirstSource Solutions is a company that invests in the professional development of its employees." ((in 94 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 93 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 175 reviews)); "Unorganized and chaotic at times pay is low" ((in 151 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 43 reviews)); "No job security and communication with HR's will be very worst." ((in 38 reviews)); "communication is poor" ((in 20 reviews))

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Firstsource Solutions

Firstsource Solutions CSA Agent reviews

4.5

91% would recommend to a friend

(272 total reviews)

Ritesh Idnani

95% approve of CEO

92% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.3

Career opportunities

4.2

Culture & values

4.2

Senior management

4.0

Compensation and benefits

3.9

Work/Life balance

CSA Agent employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 272 company reviews on Glassdoor. This indicates that most CSA Agent professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by CSA Agent professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

272 reviews

3.0

Oct 24, 2012

The overall experience was good with helping nature of senior colleagues & job security

Csa

Recommend

CEO approval

Business Outlook

Pros

Good work culture, Job security

Cons

As such there are no Cons but compared to other BPO's the pay package is less which i dont consider as a con because you have a good growth opportunity.

3.0

Aug 27, 2012

Stuck up life job

Csa

Recommend

CEO approval

Business Outlook

Pros

AGL good process ,more stable in term of job security

Cons

cab service and admin response is hopeless ,time spent at office plus travel time was not worth the pay to balance it with life

3.0

Aug 2, 2012

Good Place to start your career like I did

Csa

Recommend

CEO approval

Business Outlook

Pros

Good and friendly environment. Managers and DGMS are always open for the suggestions and solve your queries. Weekly games and days on the floor helps you get releived from the work pressure of entire week.

Cons

Sometimes the work pressure is more than expected and fruits for the same are none. You have to work OT without any extra pay. During promotions, capabilities are not reveiewed, either ways the things that matter is the relation of an individual with the manager

Viewing 268 - 270 of 272 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Client Service Representative

Patient Advocate Specialist

Patient Financial Recovery Specialist

United States

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Firstsource Solutions

Firstsource Solutions CSA Agent reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

The overall experience was good with helping nature of senior colleagues & job security

Stuck up life job

Good Place to start your career like I did

Jobs at Firstsource Solutions

Firstsource Solutions reviews FAQs

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