Is Firstsource Solutions a good company to work for as a CSA Agent?

CSA Agent professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 274 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open CSA Agent Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked CSA Agent interview questions at Firstsource Solutions .

Does Firstsource Solutions pay CSA Agent employees well?

CSA Agent professionals rate their compensation and benefits at Firstsource Solutions with 4.0 out of 5 stars based on 274 anonymously submitted employee reviews. This is 5.1% better than the company average rating for salary and benefits. Find out more about CSA Agent salaries at Firstsource Solutions.

How happy are CSA Agent professionals working at Firstsource Solutions?

91% of CSA Agent employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 9% in the past 12 months. CSA Agent professionals have also rated Firstsource Solutions with a 3.9 rating for work-life-balance, 4.3 rating for diversity and inclusion, 4.2 rating for culture and values and 4.3 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (148) , Customer Service Associate (129) , Senior Associate (108) , Senior CSA (81) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (60) , Customer Service Representative (CSR) (57) , Senior Customer Service Associate (57) , Process Leader (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 144 reviews)); "Good work environment and Colleagues" ((in 124 reviews)); "Good work culture and balancing work life" ((in 100 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 98 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 173 reviews)); "Unorganized and chaotic at times pay is low" ((in 154 reviews)); "Bad managers and sme and TL" ((in 80 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 41 reviews)); "No job security and communication with HR's will be very worst." ((in 35 reviews))

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Firstsource Solutions

Firstsource Solutions CSA Agent reviews

4.5

91% would recommend to a friend

(274 total reviews)

Ritesh Idnani

95% approve of CEO

92% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.3

Career opportunities

4.2

Culture & values

4.2

Senior management

4.0

Compensation and benefits

3.9

Work/Life balance

CSA Agent employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 274 company reviews on Glassdoor. This indicates that most CSA Agent professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by CSA Agent professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

274 reviews

1.0

Aug 3, 2014

Absolutely shocking, words cannot describe how awful this company is

Csa

Recommend

CEO approval

Business Outlook

Pros

The only good thing about working here is that I get a wage, other than that, there is nothing, only reason I'm still here is because I can't get another job

Cons

They don't treat you like a human being more like 'hours' They don't care if you can't get home if finish at 11pm Not allow any sick days, if you are ill then its tough, you have to deal with it. They will try and sack you over anything. Just a horrible place to work

3.0

Apr 9, 2014

mediocre wage for high demanding job.

Csa

Recommend

CEO approval

Business Outlook

Pros

the majority of people who work there are a brill laugh and friendly.

Cons

dont get paid enough for the job we do. minimal/unrealistic incentives. not enough praise or any rewards for a doing a good job, but once you do something wrong, you're reprimanded straight away... no effort to build morale on the floor whatsoever. wages sometimes aren't right, been docked hours from my wages so many times i've lost count, and then i've had to scrounge until the next pay day when the rest of it comes back in. also, you only get somewhere in that place if you know someone or if your a relation to them (or in a relationship with them.....) the work/life balance is shocking also, spend most of my time in there and im not even full time ! !

3.0

Oct 16, 2013

Good

Csa

Recommend

CEO approval

Business Outlook

Pros

great colleagues and a nice atmosphere

Cons

Could have improvements with working conditions

Viewing 262 - 264 of 274 Reviews

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Firstsource Solutions CSA Agent reviews

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Absolutely shocking, words cannot describe how awful this company is

mediocre wage for high demanding job.

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