Is Firstsource Solutions a good company to work for as a CSA Agent?

CSA Agent professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 274 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open CSA Agent Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked CSA Agent interview questions at Firstsource Solutions .

Does Firstsource Solutions pay CSA Agent employees well?

CSA Agent professionals rate their compensation and benefits at Firstsource Solutions with 4.0 out of 5 stars based on 274 anonymously submitted employee reviews. This is 5.1% better than the company average rating for salary and benefits. Find out more about CSA Agent salaries at Firstsource Solutions.

How happy are CSA Agent professionals working at Firstsource Solutions?

91% of CSA Agent employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 9% in the past 12 months. CSA Agent professionals have also rated Firstsource Solutions with a 3.9 rating for work-life-balance, 4.3 rating for diversity and inclusion, 4.2 rating for culture and values and 4.3 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (147) , Customer Service Associate (129) , Senior Associate (108) , Senior CSA (80) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (60) , Customer Service Representative (CSR) (57) , Senior Customer Service Associate (57) , Process Leader (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 140 reviews)); "good work environment and supportive" ((in 130 reviews)); "work life balance is good" ((in 95 reviews)); "Good work culture and balancing work life" ((in 95 reviews)); "Can work from home if quality is good." ((in 94 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 175 reviews)); "Unorganized and chaotic at times pay is low" ((in 151 reviews)); "Poor training and development opportunities." ((in 78 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 44 reviews)); "No job security and communication with HR's will be very worst." ((in 40 reviews))

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Firstsource Solutions

Firstsource Solutions CSA Agent reviews

4.5

91% would recommend to a friend

(274 total reviews)

Ritesh Idnani

95% approve of CEO

92% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.3

Career opportunities

4.2

Culture & values

4.2

Senior management

4.0

Compensation and benefits

3.9

Work/Life balance

CSA Agent employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 274 company reviews on Glassdoor. This indicates that most CSA Agent professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by CSA Agent professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

274 reviews

4.0

Sep 14, 2013

Good to have a part time job at FSL

Csa

Recommend

CEO approval

Business Outlook

Pros

good working condition, team cohesiveness, timely salary payment, grievances handling, etc...

Cons

career opportunity is not satisfied as less vacancies in senior posts(TL).....

1.0

Sep 8, 2013

Bad as you can get

Csa

Recommend

CEO approval

Business Outlook

Pros

You get paid if anything if that's a pro

Cons

Trying to meet new people is hard as they stick there noise up at you trying to get hours that suit you is a pain as my tl (team leader) won't let me switch but for you not to have access to paper pay slips is a pain in the ass would tell you to stay away as this place is a joke!

3.0

Jul 15, 2013

Excellent place to work in

Csa

Recommend

CEO approval

Business Outlook

Pros

good environment and mumbai campus the best

Cons

less salary and more work which force people to leave this company

Viewing 265 - 267 of 274 Reviews

Jobs at Firstsource Solutions

Part Time Mailroom Associate - Driver

Bilingual Patient Financial Assistance Specialist (Onsite) - Night shift

Bilingual Patient Financial Assistance Specialist (Onsite) - Spanish/English

Bilingual Patient Financial Assistance Specialist (Onsite) - Spanish/English

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Firstsource Solutions

Firstsource Solutions CSA Agent reviews

Ratings by category

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Good to have a part time job at FSL

Bad as you can get

Excellent place to work in

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