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Firstsource Solutions

Engaged Employer

Firstsource Solutions Custimer Service Representative reviews

3.3

60% would recommend to a friend

(378 total reviews)
avatar

Ritesh Idnani

70% approve of CEO

63% positive business outlook

Custimer Service Representative employees have rated Firstsource Solutions with 3.3 out of 5 stars, based on 378 company reviews on Glassdoor. This indicates that most Custimer Service Representative professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Custimer Service Representative professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

378 reviews
2.0
Feb 5, 2018
Recommend
CEO approval
Business Outlook

Pros

Breaks and lunches , colleagues and money

Cons

Long hours?, takes away your whole day

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Firstsource Solutions Response
8y
Thank you for taking the time to leave us your review. We are happy to read you actually have a few 'Pros' breaks, lunches, colleagues and money! We have been awarded gold accreditation against the Investors in People Standard, joining the top seven percent of accredited organisations across the UK. This is testament to the brilliant work of our team (and you), demonstrating that our people are at the heart of what we do for clients, it's great that you feel the same way too! 'All in a Days work', is the usual saying, implying that working usually takes up long hours, works, work unfortunately however please feel free to get in contact with us to give us your feedback in more detail and give us the chance to change your perception.
3.0
Nov 19, 2017
Recommend
CEO approval
Business Outlook

Pros

The team leaders and your work colleagues are generally great.

Cons

Head office can be quite rude to home-based agents and the hours are far too long considering the amount of work you have to constantly complete

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Firstsource Solutions Response
8y
Our colleagues are at the forefront of everything we do and we are committed to empowering, motivating and supporting every single member. We do continuously congratulate our colleagues throughout our Facebook page but also through reward and recognition. We are taking your feedback and addressing the places we missed in delivering a great working experience for you.
1.0
Oct 23, 2017
Recommend
CEO approval
Business Outlook

Pros

Nothing positive what so ever

Cons

never paid on time. Sometimes no overtime pay. Poor training poor management

avatar
Firstsource Solutions Response
8y
We are sorry to hear about your unfortunate experience. We pride ourselves in our training and strive to provide a supportive environment for any work related challenges. Please feel free to get in contact with us to give us your feedback in more detail and give us the chance to change your perception.
Viewing 337 - 339 of 378 Reviews

Glassdoor has 4,377 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.