employer cover photo
employer logo
employer logo

Firstsource Solutions

Engaged Employer

Firstsource Solutions Custimer Service Representative reviews

3.3

60% would recommend to a friend

(378 total reviews)
avatar

Ritesh Idnani

70% approve of CEO

63% positive business outlook

Custimer Service Representative employees have rated Firstsource Solutions with 3.3 out of 5 stars, based on 378 company reviews on Glassdoor. This indicates that most Custimer Service Representative professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Custimer Service Representative professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

378 reviews
1.0
Sep 21, 2017

Poor

Recommend
CEO approval
Business Outlook

Pros

You get paid...sometimes. Free Sky

Cons

Poor management, poor payroll, poor hygiene, poor culture/environment. Never get any help from managers or HR even when grievances are made. You WILL get underpaid and you will have to chase this up in your own time for weeks before getting any response, only to give up and let the thieving company keep the money you have earned. Would get generic responces along the lines of "we try to get it right all of the time, there will be times we fall short." ...Well one or two mistakes can be forgiven, however this company will never learn form its mistakes as they refuse to listen in the first place. If you want to help your employees then do it instead of brushing them off. Id happy to write to you (again) if you leave me contact details of someone who is actually going to do something.

avatar
Firstsource Solutions Response
8y
We are sorry to hear about your unfortunate experience during your time at Firstsource. Our colleagues are at the forefront of everything we do and we are committed to empowering, motivating and supporting every single member of our team. We are taking your feedback and addressing the places we missed in delivering a great working experience for you.
3.0
Jul 9, 2017
Recommend
CEO approval
Business Outlook

Pros

Good place to start career in a call center. A vendor for few a diferent companies in different industries. Provided employees excellent training and opportunities. Always valued their employees who performed and offered to transfer us to another dept. when a contract expires. I enjoyed working there and my co-workers. Learned alot and improved my skills in my 10 months working there. Overtime was available and voluntary. Company benefits.

Cons

Low pay. After 4 weeks of training and then a 90 day probationary period and you have been in compliance with an excellent efficiency rating you should be awarded a raise.

2.0
May 8, 2017
Recommend
CEO approval
Business Outlook

Pros

Plenty of overtime available and easy introduction in the first few weeks. Fairly nice staff and easy location.

Cons

Watched like a hawk. Constantly badgered to make sales and hit all time targets. Team leaders never fulfil requests

avatar
Firstsource Solutions Response
8y
Thank you for leaving us your review. We are committed to creating a comfortable, transparent and collaborative environment for all of our employees at Firstsource and would like to thank you for your continued support and hard work.
Viewing 340 - 342 of 378 Reviews

Glassdoor has 4,377 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.