Item: Firstsource Solutions
Rating: 4
Author: Former employee - Customer Service Representative

Question 1

Is Firstsource Solutions a good company to work for as a Customer Account Representative?

Accepted Answer

Customer Account Representative professionals working at Firstsource Solutions have rated their employer with 3.3 out of 5 stars in 377 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Account Representative Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Account Representative interview questions at Firstsource Solutions.

Question 2

Does Firstsource Solutions pay Customer Account Representative employees well?

Accepted Answer

Customer Account Representative professionals rate their compensation and benefits at Firstsource Solutions with 3.2 out of 5 stars based on 377 anonymously submitted employee reviews. This is 17.1% worse than the company average rating for salary and benefits. Find out more about Customer Account Representative salaries at Firstsource Solutions.

Question 3

How happy are Customer Account Representative professionals working at Firstsource Solutions?

Accepted Answer

60% of Customer Account Representative employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 13% in the past 12 months. Customer Account Representative professionals have also rated Firstsource Solutions with a 3.3 rating for work-life-balance, 3.8 rating for diversity and inclusion, 3.4 rating for culture and values and 3.3 rating for career opportunities.

Question 4

What are the top reviewed jobs at Firstsource Solutions?

Accepted Answer

Customer Service Representative (327), Team Leader (163), Customer Service Advisor (152), CSA - Customer Service Associate (145), Customer Service Associate (128), Senior Associate (108), Senior CSA (80), Senior Analyst (72), Analyst (68), Associate (68), Assistant Manager (64), Customer Service (59), Customer Service Representative (CSR) (57), Senior Customer Service Associate (57), Process Leader (56)

Question 5

What are the pros of working at Firstsource Solutions according to real employee reviews?

Accepted Answer

"Some great people however few and far between" ((in 134 reviews)); "Good work environment and Colleagues" ((in 124 reviews)); "Good work culture and learning" ((in 101 reviews)); "Can work from home if quality is good." ((in 97 reviews)); "work life balance is good" ((in 91 reviews))

Question 6

What are the cons of working at Firstsource Solutions according to real employee reviews?

Accepted Answer

"Low salary for rank and file" ((in 175 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews)); "communication is poor" ((in 21 reviews))

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