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Firstsource Solutions

Engaged Employer

Firstsource Solutions Customer Service Advisor reviews

3.2

59% would recommend to a friend

(151 total reviews)
avatar

Ritesh Idnani

64% approve of CEO

57% positive business outlook

Customer Service Advisor employees have rated Firstsource Solutions with 3.2 out of 5 stars, based on 151 company reviews on Glassdoor. This indicates that most Customer Service Advisor professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service Advisor professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

151 reviews
4.0
Aug 26, 2024

Firstsource

Recommend
CEO approval
Business Outlook

Pros

Excellent standard of training throughout.

Cons

The work is at times repetitive and lacks variety.

avatar
Firstsource Solutions Response
1y
Thank you for sharing your experience with us at Firstsource. We're thrilled that you found our training to be of an excellent standard. Providing high-quality training is something we take pride in and strive to maintain. We understand that sometimes the work can feel repetitive and lack variety, which can be challenging. To help break up the workday and keep things fresh, we have employee experience teams that run activities and engagement events for our colleagues. We appreciate your feedback on this matter, as it helps us identify areas where we can improve. We're always looking for ways to diversify our work and provide opportunities for growth and development. Your input is valuable to us as we continue to improve and provide a positive work environment at Firstsource.
2.0
Aug 26, 2024

Thank you

Recommend
CEO approval
Business Outlook

Pros

Good work space and I liked it

Cons

No growth opportunities at all

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Firstsource Solutions Response
1y
Thank you for taking the time to share your feedback. We're pleased to hear that you appreciate our workspace. We strive to create an environment where our employees feel comfortable and can perform their best work. We offer various training programs and resources aimed at supporting career development and growth. Our goal is to provide employees with the tools and opportunities they need to advance their skills and careers.
3.0
Aug 13, 2024

Sound

Recommend
CEO approval
Business Outlook

Pros

Loads of overtime and fortnightly pay

Cons

It’s not a forever job and the actual job is awful call after call after call

avatar
Firstsource Solutions Response
1y
Thank you for your feedback. While we're glad to hear that you appreciate the overtime opportunities and pay frequency, we recognise that every role has its unique challenges and rewards, and while our focus on providing excellent customer service can be fulfilling for many, we understand that it may not align with everyone's preferences or career aspirations. If you have any suggestions or concerns, we welcome your input and would be happy to hear from you.
Viewing 13 - 15 of 151 Reviews

Glassdoor has 4,375 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.