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Firstsource Solutions

Engaged Employer

Firstsource Solutions Customer Service Advisor reviews

3.2

59% would recommend to a friend

(151 total reviews)
avatar

Ritesh Idnani

64% approve of CEO

57% positive business outlook

Customer Service Advisor employees have rated Firstsource Solutions with 3.2 out of 5 stars, based on 151 company reviews on Glassdoor. This indicates that most Customer Service Advisor professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service Advisor professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

151 reviews
1.0
May 16, 2024
Recommend
CEO approval
Business Outlook

Pros

None that I can think of.

Cons

Micro managing, overly target driven, only treated decently if you were “in” with management.

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Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. We appreciate your feedback. We strive to foster a supportive and inclusive work environment for all employees. If you encountered issues with micromanagement or felt that targets were overly emphasized, we encourage you to share specific instances
1.0
Apr 18, 2024
Recommend
CEO approval
Business Outlook

Pros

fortnightly pay work from home

Cons

rude managers no progression toxic workplace environment

avatar
Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. We understand that fortnightly pay and the ability to work from home are valuable benefits. If there are concerns about rude managers or a toxic workplace environment, we encourage open communication to address these issues. We are committed to improving management practices and fostering a positive work environment. Regarding career progression, we aim to provide clear pathways for growth and development.
Viewing 16 - 18 of 151 Reviews

Glassdoor has 4,375 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.