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Firstsource Solutions

Engaged Employer

Firstsource Solutions Customer Service Associate reviews

4.6

97% would recommend to a friend

(125 total reviews)
avatar

Ritesh Idnani

100% approve of CEO

97% positive business outlook

Customer Service Associate employees have rated Firstsource Solutions with 4.6 out of 5 stars, based on 125 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

125 reviews
4.0
Jan 30, 2024
Recommend
CEO approval
Business Outlook

Pros

good, helpful supportive advanced company

Cons

no phone policy on the floor

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Firstsource Solutions Response
2y
Thank you so much for taking the time to leave us feedback. We're grateful for your positive feedback about our company's supportive and advanced environment. No phone policy is in line with our internal information security protocol that is critical to be adhered to. The policy aims to create a professional atmosphere conducive to efficient work practices.
5.0
Jan 29, 2024
Recommend
CEO approval
Business Outlook

Pros

It was good working with this organization

Cons

Well cultured organization and managers

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Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. We’re delighted to hear that you had a positive experience working with our organization. We strive to create a supportive and rewarding work environment, and it’s encouraging to know that our efforts have made a difference. Positive and respectful work environment is a priority for us, and it's encouraging to know that our culture and management practices are being recognized positively. Thank you for sharing your feedback;
3.0
Jan 26, 2024

None

Recommend
CEO approval
Business Outlook

Pros

Good salary Benifits Pf Cab facility Health insurance

Cons

Shift time Rotational off Company management Not constant on incentives

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Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. We’re pleased to hear that you find the following aspects of our employment to be positive. To ensure we meet our client requirements, we have a set schedule that is shared and updated well in advance. This approach helps employees plan and balance their personal and professional lives effectively. We strive to provide as much notice as possible regarding shift patterns to minimize any impact on your personal. We recognize that consistency in incentives is crucial for maintaining motivation and satisfaction. While our incentive programs are designed to align with business requirements, we aim to ensure they are fair and transparent.
Viewing 25 - 27 of 125 Reviews

Glassdoor has 4,369 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.