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Firstsource Solutions

Engaged Employer

Firstsource Solutions Customer Service reviews

3.8

88% would recommend to a friend

(58 total reviews)
avatar

Ritesh Idnani

92% approve of CEO

91% positive business outlook

Customer Service employees have rated Firstsource Solutions with 3.8 out of 5 stars, based on 58 company reviews on Glassdoor. This indicates that most Customer Service professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

58 reviews
5.0
May 7, 2021

Company is Good

Recommend
CEO approval
Business Outlook

Pros

Good environment to work with

Cons

Should have one more branch in town

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Firstsource Solutions Response
5y
Thanks for writing in. It is encouraging to know you recommend us as an employer. We’re happy to hear that you enjoyed the work environment at Firstsource. We strongly believe that when you feel your best, you do your best. As you rightly mentioned, the leadership team is strongly focused on supporting employees’ goals for an enriching career at Firstsource. Wishing you the best with your future endeavours.
2.0
Apr 21, 2021

Pays the bills

Recommend
CEO approval
Business Outlook

Pros

Get to work from home, paid fortnightly

Cons

Hard to contact when working from home

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Firstsource Solutions Response
5y
Thanks for writing in, we're happy to know that you are satisfied with the compensation and benefits being offered at Firstsource. Our commitment is driven by our 'Employee First' culture and enabling Firstsourcers to perform their best matters most to us. We are committed to keeping Firstsourcers informed and engaged and your comments are valuable for us to improve on. During these difficult pandemic times too, our efforts have been to provide the same level of support virtually as well. We value your feedback and encourage you to write to your Manager or HR Manager about your specific concerns for any support.
5.0
Apr 9, 2021
Recommend
CEO approval
Business Outlook

Pros

Great communication between management and staff ,if possible sign up to the Facebook page as there is always some incentive going on. If you have a problem speak up there is loads of support available and there is always a mental health advocate on shift. I can not promote this company enough they were really good to me.

Cons

Even with the best support there will be calls that upset you

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Firstsource Solutions Response
5y
Thanks for sharing your excellent feedback and positive experience. We're happy to know how contented and trusted you felt at work. As you rightly mentioned, we take pride in providing an enabling work environment that respects, rewards and supports our employees. We put our best efforts continually towards enhancing the employee experience. Meritocracy is one of the hallmarks, of our people-centric culture – The commitment and performance of our employees doesn’t go unnoticed and is appreciated and rewarded. Wishing you well with your future endeavours.
Viewing 46 - 48 of 58 Reviews

Glassdoor has 4,381 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.