Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (106) , Senior Analyst (72) , Senior CSA (72) , Associate (68) , Analyst (67) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 139 reviews)); "good work environment and supportive" ((in 124 reviews)); "Good work culture and balancing work life" ((in 94 reviews)); "Can work from home if quality is good." ((in 94 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 172 reviews)); "Unorganized and chaotic at times pay is low" ((in 159 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 40 reviews)); "communication is poor" ((in 20 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(126 total reviews)

Ritesh Idnani

90% approve of CEO

84% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

126 reviews

Reviews about "Culture"

Return to all reviews

3.0

Jun 23, 2026

Remote Survival Job

Revenue cycle billing specialist

Recommend

CEO approval

Business Outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

4.0

May 5, 2026

Supportive management but fast-paced environment and high turnover

Human resources coordinator/recruiter

Recommend

CEO approval

Business Outlook

Pros

Great place to work! Although the work is very fast-paced especially in recruitment, the company offers fast growth. My recruitment manager is very supportive, does not micromanage and taught me a lot about the internal processes.

Cons

My first experience with the team was not good - the turnover of the previous lead was not enough time to learn all the internal structures of the hiring process. I had to calibrate a lot of the systems and hiring structure and learn the role in a few weeks. The recruitment team has not grown even if the volume of hires are doubled for the past quarter. Hopefully as our client base grows, the team number also grows to lessen stress and load.

Firstsource Solutions Response

1mo

Thank you for sharing such a detailed and thoughtful review of your experience. We’re pleased to hear that you consider the organization a great place to work and appreciate the fast growth opportunities within the recruitment function. It’s also wonderful to know that your recruitment manager has been supportive, empowering, and instrumental in helping you understand internal processes and develop professionally. Supporting employee well-being while balancing business growth and hiring demands remains important for long-term team success and retention.

5.0

Dec 30, 2025

Great learning environment, supportive team but room for growth, fast-paced and challenging.

Senior process associate/sme

Recommend

CEO approval

Business Outlook

Pros

Good work-life balance Opportunities for learning and development Supportive colleagues and collaborative culture Flexible work arrangements

Cons

Be honest but constructive Limited career progression High workload during peak times Need for better communication between teams Outdated tools or processes

Firstsource Solutions Response

5mo

Thank you for sharing such a balanced and thoughtful review! It’s great to hear that you appreciate the work-life balance, learning opportunities, and supportive culture at Firstsource — these are key aspects we continually strive to strengthen. We focus on creating clearer growth paths, investing in digital transformation, and ensuring transparent communication across teams.

Viewing 1 - 3 of 126 Reviews

Jobs at Firstsource Solutions

Data Entry/Customer Service Representative

Data Entry - Open Enrollment

Customer Service Representative

Customer Service Representative

DE/Customer Service Representative