Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 132 reviews)); "good work environment and supportive" ((in 125 reviews)); "work life balance is good" ((in 100 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 98 reviews)); "Good work culture and balancing work life" ((in 95 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 176 reviews)); "Unorganized and chaotic at times pay is low" ((in 158 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 41 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

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Firstsource Solutions

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,262 total reviews)

Ritesh Idnani

90% approve of CEO

84% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Career opportunities

4.0

Culture & values

4.0

Senior management

3.9

Work/Life balance

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,262 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

3.0

Jan 20, 2026

Decent Company. Worst Management.

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

Easy Onboarding. Advance Salary. Cab Facility (Deductible) Good for Freshers That's it.

Cons

Very Toxic. Very lenient. Playing favourites. Less salary for the work load. That's it.

Firstsource Solutions Response

5mo

Thank you for taking the time to share your feedback. We’re glad to know you found the onboarding process smooth and appreciated facilities like advance salary and transportation support. We’re sorry to hear about your concerns regarding workplace culture, favoritism, and compensation.We encourage you to have an open conversation with your HR team so we can better understand your concerns and work toward resolving them.

5.0

Jan 20, 2026

Great place to work & thrive

Process lead

Recommend

CEO approval

Business Outlook

Pros

I have had the privilege of working with Firstsource for over 13 years and my experience has been extremely rewarding. Our organization fosters a supportive and collaborative culture that values both individual contribution and teamwork. Long term employees are valued for their institutional knowledge and insights making it a place where experience truly matters. Overall Firstsource offers an enriching place to build a career where dedication is recognized, professional growth is supported and employees are encouraged to bring their best every day.

Cons

Firstsource does not have a WFM Or Hybrid option hence it is a challenge for employees commuting from long distance leaving them less energetic at the start and end of the day.

Firstsource Solutions Response

5mo

Thank you for sharing your detailed and thoughtful feedback. We truly appreciate your 13 years of dedication and are delighted to hear that your journey with Firstsource has been rewarding. It’s wonderful to know that you value our supportive culture, recognition programs, and focus on long-term growth and collaboration. We understand your concern regarding the lack of a WFH or hybrid option. While on-site presence is currently a business requirement to support operational efficiency and client commitments,

1.0

Jan 20, 2026

Awful company to work for

Telemarketer

Recommend

CEO approval

Business Outlook

Pros

The people I worked with were the only reason I stayed so long

Cons

Constant wage errors, management all con artists

Firstsource Solutions Response

4mo

Thank you for your review. We’re glad you had good people around you in Derby, our colleagues really do make the difference. We’re sorry to hear your experience was affected by concerns about pay accuracy and trust in leadership. We’ll be sharing your comments with the relevant teams to review.

Viewing 298 - 300 of 4,262 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

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Decent Company. Worst Management.

Great place to work & thrive

Awful company to work for

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