Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 132 reviews)); "good work environment and supportive" ((in 125 reviews)); "work life balance is good" ((in 100 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 98 reviews)); "Good work culture and balancing work life" ((in 95 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Salary and hike percentage is low" ((in 176 reviews)); "Unorganized and chaotic at times pay is low" ((in 158 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 41 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,262 total reviews)

Ritesh Idnani

90% approve of CEO

84% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (4,262 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,262 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews

5.0

Jan 20, 2026

Great place to grow your career with strong support and opportunities

Senior csa

Recommend

CEO approval

Business Outlook

Pros

Excellent learning environment with consistent opportunities to build new skills. Supportive leadership that encourages ownership and professional growth. Collaborative team culture where everyone is willing to help. Strong focus on customer satisfaction and continuous improvement. Clear processes and expectations that help you perform effectively.

Cons

Workload can peak at times due to high demand, but manageable with team support. Cross-team communication could be made even faster as the organization scales.

Firstsource Solutions Response

5mo

Thank you for sharing such detailed and positive feedback. We’re delighted to know you value the learning opportunities, supportive leadership, and collaborative culture at Firstsource. It’s encouraging to hear that our focus on customer satisfaction and continuous improvement is reflected in your experience. We acknowledge your feedback on workload peaks and cross-team communication. While occasional high-demand periods are part of our dynamic business environment, we continually strive to enhance collaboration and ensure smooth communication across teams.

3.0

Jan 20, 2026

Nice place to work

Senior analyst

Recommend

CEO approval

Business Outlook

Pros

Great place to work for freshers

Cons

Market correction for old employ

Firstsource Solutions Response

5mo

Thank you for sharing your feedback. We’re glad to know you consider Firstsource a great place for freshers to begin their careers. We understand your concern regarding market correction for long-tenured employees, and your feedback has been noted for review by the relevant teams. We truly value the experience and contributions of our long-term employees and remain committed to ensuring fair and competitive compensation practices.

5.0

Jan 20, 2026

Experience

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Its been amazing journey at firstsource especially a beautiful work culture.

Cons

Nothing as of now yet

Firstsource Solutions Response

5mo

Thank you for sharing your positive feedback. We’re delighted to know you’ve had an amazing journey with Firstsource and that you appreciate the work culture. It’s wonderful to hear there are no current concerns — we’ll continue striving to maintain the supportive and engaging environment that makes Firstsource a great place to work.

Viewing 301 - 303 of 4,262 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Customer Service Representative

Customer Service Representative

Healthcare Data Entry Specialist

Customer Service Representative