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Firstsource Solutions

Engaged Employer

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,262 total reviews)
avatar

Ritesh Idnani

90% approve of CEO

84% positive business outlook

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,262 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews
3.0
Jan 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Free meals for employees for nit shift

Cons

Work pressure, they even know that we cannot complete the assigned tasks.bht they want to

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Firstsource Solutions Response
5mo
Thank you for sharing your feedback. We’re glad to know you appreciate the free meal facility provided for night shift employees. We understand your concern regarding workload and task expectations. At Firstsource, we continuously review work allocation and operational targets to ensure they are realistic and achievable while maintaining service excellence.
4.0
Jan 18, 2026

Great

Recommend
CEO approval
Business Outlook

Pros

Manager was great, culture was great. I worked on Sky preactive cancellations. Great overall!

Cons

Targets could be stressful at times.

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Firstsource Solutions Response
4mo
Thank you for your review. It’s brilliant to hear you had a great experience, especially that your manager and the culture made such a positive difference during your time with us. Our goals are there to help keep things fair and consistent and to meet client expectations. That’s why we focus on coaching, clear guidance and regular check-ins, so people feel supported as well as stretched.
3.0
Jan 17, 2026
Recommend
CEO approval
Business Outlook

Pros

It’s an okay job if you’re okay with doing repetitive tasks.

Cons

Vendor for Molina Healthcare. Benefits aren’t good,

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Firstsource Solutions Response
3mo
Thank you for taking the time to share your feedback. We are happy to hear your overall satisfaction as a Firstsourcer and agree that repetition in work may not be suitable for all employees, but we take pride in providing opportunities in roles that have stability and structure. We hear your concern surrounding team trainings. Though we do host several leadership trainings, we value your feedback as we constantly review material for improvement - as also with our benefits offerings. Thank you again for your thoughts.
Viewing 307 - 309 of 4,262 Reviews

Glassdoor has 4,374 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.