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Firstsource Solutions

Engaged Employer

Firstsource Solutions Customer Service (CSR) reviews

3.3

58% would recommend to a friend

(380 total reviews)
avatar

Ritesh Idnani

70% approve of CEO

61% positive business outlook

Customer Service (CSR) employees have rated Firstsource Solutions with 3.3 out of 5 stars, based on 380 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

380 reviews
1.0
Oct 16, 2020
Recommend
CEO approval
Business Outlook

Pros

Pay is okay and paid every two weeks

Cons

Badly managed, not supported in role by management, poor understanding of clients requirements being communicated from team leaders

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Firstsource Solutions Response
5y
Thank you for providing your feedback and are glad to know that you appreciate the compensation presented to you. Employee centricity is one of our core values, which includes providing a helpful and supportive work environment for all our employees. We are sorry to hear your experience did not always match this. As you will know, we encourage all our employees to give us feedback at all stages of employment, through the HR teams, surveys and 'Happy or Not' stations. We want regular and constructive feedback so that we can continue to improve the experience of all our employees. We hope you took the opportunity to feed your experiences back through these channels while employed with us, and we wish you the best on your future endeavours.
4.0
Oct 12, 2020
Recommend
CEO approval
Business Outlook

Pros

Nothing much to say about company

Cons

Less salary but normal work environment

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Firstsource Solutions Response
5y
Thank you for sharing your feedback. We are happy to know that you enjoyed the work environment while at Firstsource. The compensation and benefits that we offer are competitive and on par with the industry standards – our HR team ensures this through regular external benchmarking studies. Wishing you the best with your future endeavours.
4.0
Oct 4, 2020

CSR

Recommend
CEO approval
Business Outlook

Pros

Flexibility Work life balance Good team On time salary

Cons

Nothing that I can think of.

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Firstsource Solutions Response
5y
Thank you for your great feedback. We are glad to hear that you recommend us as an employer and that you enjoyed your experience with Firstsource. Wishing you success in your new endeavour.
Viewing 307 - 309 of 380 Reviews

Glassdoor has 4,370 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.