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Firstsource Solutions

Engaged Employer

Firstsource Solutions Customer Service (CSR) reviews

3.3

58% would recommend to a friend

(380 total reviews)
avatar

Ritesh Idnani

70% approve of CEO

61% positive business outlook

Customer Service (CSR) employees have rated Firstsource Solutions with 3.3 out of 5 stars, based on 380 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

380 reviews
1.0
Nov 1, 2020
Recommend
CEO approval
Business Outlook

Pros

No pros as of such

Cons

No proper training by the company

avatar
Firstsource Solutions Response
5y
Thank you for sharing feedback. We are disappointed that you did not enjoy your time with us. We have a robust training process to induct new starts into their role. We select trainers through a robust competency assessment to ensure we have competent trainers with not only good process knowledge but also facilitation skills . We will continue to give our best and wishing you well with your new endeavours.
1.0
Oct 25, 2020
Recommend
CEO approval
Business Outlook

Pros

staff except senior management are lovely will hire anybody

Cons

unrealistic targets e.g. 70 second hold times payment issues management out of touch with staffs needs 10 hour shifts minimum wage

avatar
Firstsource Solutions Response
5y
Thank you for sharing your feedback. We are sorry to hear that you did not enjoy your time working with us. We take pride that our management empowers, motivates and supports our employee . Vast majority of our employees enjoy long and fulfilling careers with us, and we endeavour to offer competitive compensation and benefit package. During these difficult pandemic times too, our efforts have been to provide the same level of support virtually as well. We actively seek feedback from all our employees both anonymously and in-person so that, we can continue to improve our working environment and experiences for our employees. We hope you used one of our feedback channels while employed with us. Best wishes for new endeavours.
5.0
Oct 17, 2020
Recommend
CEO approval
Business Outlook

Pros

Nice pay and nice hr

Cons

To much expectations from employees

avatar
Firstsource Solutions Response
5y
Thank you for your great feedback and are delighted to know that you appreciate the compensation package and the support rendered by the HR team. Each job role has a set of responsibilities and expectations which are clearly explained at various stages. We encourage you to discuss with your Manager or your HR partner in case of any queries. Wishing you a fulfilling career with Firstsource!
Viewing 304 - 306 of 380 Reviews

Glassdoor has 4,369 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.