Item: Firstsource Solutions
Rating: 3
Author: Current employee - CSA

Question 1

Is Firstsource Solutions a good company to work for as a Customer Service Agent (CSA)?

Accepted Answer

Customer Service Agent (CSA) professionals working at Firstsource Solutions have rated their employer with 4.9 out of 5 stars in 32 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service Agent (CSA) Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service Agent (CSA) interview questions at Firstsource Solutions.

Question 2

Does Firstsource Solutions pay Customer Service Agent (CSA) employees well?

Accepted Answer

Customer Service Agent (CSA) professionals rate their compensation and benefits at Firstsource Solutions with 4.6 out of 5 stars based on 32 anonymously submitted employee reviews. This is 19% better than the company average rating for salary and benefits. Find out more about Customer Service Agent (CSA) salaries at Firstsource Solutions.

Question 3

How happy are Customer Service Agent (CSA) professionals working at Firstsource Solutions?

Accepted Answer

88% of Customer Service Agent (CSA) employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 14,685% in the past 12 months. Customer Service Agent (CSA) professionals have also rated Firstsource Solutions with a 4.5 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.7 rating for culture and values and 4.9 rating for career opportunities.

Question 4

What are the top reviewed jobs at Firstsource Solutions?

Accepted Answer

Customer Service Representative (327), Team Leader (163), Customer Service Advisor (152), CSA - Customer Service Associate (144), Customer Service Associate (128), Senior Associate (108), Senior CSA (79), Senior Analyst (72), Analyst (68), Associate (68), Assistant Manager (64), Customer Service (59), Customer Service Representative (CSR) (57), Process Leader (56), Senior Customer Service Associate (56)

Question 5

What are the pros of working at Firstsource Solutions according to real employee reviews?

Accepted Answer

"Some great people however few and far between" ((in 132 reviews)); "good work environment and supportive" ((in 125 reviews)); "work life balance is good" ((in 100 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 98 reviews)); "Good work culture and balancing work life" ((in 95 reviews))

Question 6

What are the cons of working at Firstsource Solutions according to real employee reviews?

Accepted Answer

"Salary and hike percentage is low" ((in 176 reviews)); "Unorganized and chaotic at times pay is low" ((in 158 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 41 reviews))

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