Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 137 reviews)); "good work environment and supportive" ((in 122 reviews)); "Good work culture and balancing work life" ((in 100 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 96 reviews)); "work life balance is good" ((in 94 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 173 reviews)); "Unorganized and chaotic at times pay is low" ((in 152 reviews)); "I became a Team Leader and received no training and little guidance on what I should do in certain situations that I wasn’t prepared for." ((in 74 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 49 reviews)); "No job security and communication with HR's will be very worst." ((in 37 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

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Firstsource Solutions

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,262 total reviews)

Ritesh Idnani

90% approve of CEO

84% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Career opportunities

4.0

Culture & values

4.0

Senior management

3.9

Work/Life balance

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,262 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

5.0

Jan 6, 2026

Good company

Quality analyst

Recommend

CEO approval

Business Outlook

Pros

Good company to work for

Cons

Good environment through the company

Firstsource Solutions Response

6mo

Thank you for your feedback! We’re happy to hear that you find Firstsource a good company to work for and that you appreciate the positive environment across teams. It’s always encouraging to know that our efforts to maintain a healthy and collaborative workplace are reflected in employee experiences. Incentives and night shift allowances are aligned with business and policy frameworks,

1.0

Jan 4, 2026

N.a

Trainer

Recommend

CEO approval

Business Outlook

Pros

People were good . .

Cons

Could have been paid better

Firstsource Solutions Response

6mo

Thank you for sharing your feedback. We’re glad to hear that you had a positive experience with the people and workplace culture teamwork and collaboration are qualities we take great pride in at Firstsource. Salaries are reviewed periodically and are aligned with company standards and performance metrics,

4.0

Jan 2, 2026

Proud on achieving the 'Maverick Winner' Award! Here's to more milestones ahead!

Process leader

Recommend

CEO approval

Business Outlook

Pros

I have supportive managers who help to ensure that colleagues have proper support when faced with challenges

Cons

Non that I have faced so far

Firstsource Solutions Response

6mo

Thank you for your thoughtful feedback! We’re happy to hear that you feel supported by your managers and have a positive experience when navigating challenges. At Firstsource, we believe that strong leadership and teamwork are key to creating an empowering environment where everyone can thrive.

Viewing 331 - 333 of 4,262 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

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Firstsource Solutions

Firstsource Solutions reviews

Ratings by category

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Good company

N.a

Proud on achieving the 'Maverick Winner' Award! Here's to more milestones ahead!

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