Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

84% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 137 reviews)); "good work environment and supportive" ((in 122 reviews)); "Good work culture and balancing work life" ((in 100 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 96 reviews)); "work life balance is good" ((in 94 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 173 reviews)); "Unorganized and chaotic at times pay is low" ((in 152 reviews)); "I became a Team Leader and received no training and little guidance on what I should do in certain situations that I wasn’t prepared for." ((in 74 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 49 reviews)); "No job security and communication with HR's will be very worst." ((in 37 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

Firstsource Solutions reviews

4.1

84% would recommend to a friend

(4,261 total reviews)

Ritesh Idnani

90% approve of CEO

84% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,261 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews

4.0

Jan 2, 2026

Good

Senior customer support associate

Recommend

CEO approval

Business Outlook

Pros

Good job security and no pressure work environment

Cons

Long travel, no shift allowance for night shifts

Firstsource Solutions Response

6mo

Thank you for your feedback! We’re glad to hear that you appreciate the job security and stress-free work environment at Firstsource. Creating a stable and balanced workplace is something we take pride in. Transport and shift-related benefits are structured based on business requirements.

5.0

Dec 30, 2025

Great learning environment, supportive team but room for growth, fast-paced and challenging.

Senior process associate/sme

Recommend

CEO approval

Business Outlook

Pros

Good work-life balance Opportunities for learning and development Supportive colleagues and collaborative culture Flexible work arrangements

Cons

Be honest but constructive Limited career progression High workload during peak times Need for better communication between teams Outdated tools or processes

Firstsource Solutions Response

6mo

Thank you for sharing such a balanced and thoughtful review! It’s great to hear that you appreciate the work-life balance, learning opportunities, and supportive culture at Firstsource — these are key aspects we continually strive to strengthen. We focus on creating clearer growth paths, investing in digital transformation, and ensuring transparent communication across teams.

5.0

Dec 29, 2025

Salary as an process associate

Process associate

Recommend

CEO approval

Business Outlook

Pros

Bi-weekly pay_: Employees appreciate the regular payment schedule. Flexible work arrangements_: Many Process Associates value the option to work from home. Good work culture_: Some employees praise the supportive work environment and opportunities for growth.

Cons

Low salary_: Many feel the pay is below industry standards. Poor management_: Some report feeling undervalued and unsupported by management. Limited benefits_: Some employees have expressed dissatisfaction with benefits, including health insurance and PTO.

Firstsource Solutions Response

6mo

Thank you for sharing your detailed feedback. We’re pleased to know that you value the bi-weekly pay schedule, flexible work arrangements, and the positive, growth-oriented culture at Firstsource. It’s encouraging to hear that these aspects contribute to your overall work experience. These areas are periodically reviewed to ensure alignment with business priorities and employee expectations. We are continuously working to strengthen leadership engagement, enhance benefit structures, and recognize employee contributions more effectively.

Viewing 334 - 336 of 4,261 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Client Service Representative