Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

84% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 136 reviews)); "good work environment and supportive" ((in 127 reviews)); "Good work culture and balancing work life" ((in 95 reviews)); "work life balance is good" ((in 94 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 93 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 168 reviews)); "Unorganized and chaotic at times pay is low" ((in 151 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 49 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

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Firstsource Solutions

Firstsource Solutions reviews

4.1

84% would recommend to a friend

(4,261 total reviews)

Ritesh Idnani

90% approve of CEO

84% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Career opportunities

4.0

Culture & values

4.0

Senior management

3.9

Work/Life balance

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,261 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

4.0

Dec 24, 2025

Great Culture, Work Life Balance and Amazing Growth

Senior customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good work environment Supportive Management Career Growth Work from home opportunity Friendly colleagues

Cons

No Night Shift Allowance Long Working Hours (10 Hours Shift) Low salary

Firstsource Solutions Response

6mo

Thank you for taking the time to share your feedback. We’re happy to know that you value the positive work environment, supportive management, career growth opportunities, and flexibility such as work-from-home options. Shift patterns and pay structures are aligned with business and client requirements; however, we continuously review compensation frameworks to ensure fairness and alignment with industry practices.

1.0

Dec 24, 2025

Stay away

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

work from home thats it

Cons

Low pay, hires anyone with a pulse creating massive skill vacuums and issues. Recently stole a week worth of pto from every employee Removed multiple holidays off the calendar when met with cost of living adjustment requests, gave fake promotions to employees, then purposefully waited 6-8 months so they fell in line with normal yearly increases so they could combine both into one insulting 2% increase

5.0

Dec 23, 2025

Survey

Team leader

Recommend

CEO approval

Business Outlook

Pros

*First source is a great place to work highlighting trust, responsibility, and cultural inclusivity. *First source promotes continuous upskilling. They maintain an inclusive work culture and actively engage in corporate social responsibility initiatives across healthcare, education, environment, arts, and sports. *First source values individual talent and provides opportunities for skill development through structured training programs, certifications, and career growth initiatives.

Cons

Let’s keep our cafeteria and restrooms sparkling so everyone enjoys a fresh, healthy environment. Your small steps—like disposing waste properly and leaving things tidy—make a big difference. Together, we can make hygiene a habit and comfort a culture!”

Firstsource Solutions Response

6mo

Thank you for sharing your thoughtful feedback and for recognizing the positive culture at Firstsource. We’re delighted to hear that you value our focus on trust, inclusivity, continuous learning, and social responsibility these are key pillars of our organization. We appreciate your constructive suggestion on maintaining cleanliness and hygiene in shared spaces like the cafeteria and restrooms. It’s a wonderful reminder that small, collective efforts can make a big impact on everyone’s comfort and well-being.

Viewing 343 - 345 of 4,261 Reviews

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Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

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Great Culture, Work Life Balance and Amazing Growth

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