Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

84% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 136 reviews)); "good work environment and supportive" ((in 127 reviews)); "Good work culture and balancing work life" ((in 95 reviews)); "work life balance is good" ((in 94 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 93 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 168 reviews)); "Unorganized and chaotic at times pay is low" ((in 151 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 49 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

Firstsource Solutions reviews

4.1

84% would recommend to a friend

(4,261 total reviews)

Ritesh Idnani

91% approve of CEO

84% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,261 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews

5.0

Dec 23, 2025

Got Promoted to a new role

Team executive

Recommend

CEO approval

Business Outlook

Pros

This company has provided me with an amazing platform to grow and upskill. As someone starting out in my career, I couldn’t have asked for a better place for my first job. The support, learning opportunities, and work environment have all contributed to my development. I’m truly grateful for the experience and excited for what’s ahead.”

Cons

i dont have any cons for the organization

Firstsource Solutions Response

6mo

Thank you for sharing your positive experience! We’re delighted to hear that your journey with Firstsource has been both rewarding and growth-oriented. It’s great to know that you’ve found the support, learning opportunities, and work environment beneficial in shaping your career. It reinforces our commitment to providing a strong foundation for early-career professionals and creating an environment where continuous learning and growth thrive.

5.0

Dec 22, 2025

Feedback

Senior associate

Recommend

CEO approval

Business Outlook

Pros

Well managed and Excellent experience One of the best experience of my life,need more such recognition.

Cons

No words all was fine

Firstsource Solutions Response

6mo

Thank you for your wonderful feedback! We’re delighted to know that your experience at Firstsource has been so positive and memorable. It’s great to hear that you value the recognition and opportunities you’ve received it truly reflects our commitment to appreciating and nurturing talent. Providing such opportunities not only highlights individual strengths but also strengthens our culture of innovation and engagement.

3.0

Dec 20, 2025

Good

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good company for freshers as per the salary

Cons

Salary is less fir experienced

Firstsource Solutions Response

6mo

Thank you for your feedback! We’re happy to hear that you find Firstsource a good place for freshers to begin their careers and that you appreciate the management’s support and approachability. Salaries are regularly reviewed and aligned with individual performance and company standards to ensure fairness and competitiveness.

Viewing 346 - 348 of 4,261 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative