Is Firstsource Solutions a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Firstsource Solutions have rated their employer with 3.3 out of 5 stars in 380 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service (CSR) Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Firstsource Solutions with 3.2 out of 5 stars based on 380 anonymously submitted employee reviews. This is 17.1% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Firstsource Solutions.

How happy are Customer Service (CSR) professionals working at Firstsource Solutions?

58% of Customer Service (CSR) employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 13% in the past 12 months. Customer Service (CSR) professionals have also rated Firstsource Solutions with a 3.3 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.4 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (106) , Senior Analyst (72) , Senior CSA (72) , Associate (68) , Analyst (67) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 139 reviews)); "Good work environment and Colleagues" ((in 119 reviews)); "Good work culture and balancing work life" ((in 101 reviews)); "work life balance is good" ((in 92 reviews)); "Can work from home if quality is good." ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 178 reviews)); "Unorganized and chaotic at times pay is low" ((in 154 reviews)); "Bad managers and sme and TL" ((in 78 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 37 reviews))

Firstsource Solutions Customer Service (CSR) reviews

3.3

58% would recommend to a friend

(380 total reviews)

Ritesh Idnani

70% approve of CEO

61% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (380 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated Firstsource Solutions with 3.3 out of 5 stars, based on 380 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

380 reviews

1.0

Nov 17, 2025

Third class company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

None, only cons of this organisation

Cons

I have never seen a company' pathetic, useless and cheap like firstsource. Worked for around 3-4 BPOs but firstsource is the worst. Even the companies like WNS which might not be known much but they treat their employees like humans unlike firstsource who think that by employing us they are doing some charity or we don't deserve to th treated like employees but dogs. Have so many issues specially the transport is very cheap, firstsource has hired thrid and low budget vendors for transport and the employees has to suffer this. They will kick me out of the company if I leave such a comment and if they will notice it. They should just sell something on streets instead of having such a pathetic organisation which is not even organised

Firstsource Solutions Response

5mo

Thank you for sharing your feedback. We’re truly sorry to hear that your experience has been disappointing and that you’ve faced challenges, particularly regarding transport and overall support. This isn’t the kind of experience we want anyone to have at Firstsource. We take such concerns seriously and would strongly encourage you to raise them directly with your HR

2.0

Nov 14, 2025

Worst place to work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

There were no notable good things about the company.

Cons

Full biased managers. Gross mishandling clients SLA.

Firstsource Solutions Response

5mo

Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet expectations, especially concerning management practices and client-related processes. Fairness, integrity, and compliance with SLAs are core to how we operate, and your concerns are taken seriously. We encourage you to share specific details with your HR

4.0

Nov 13, 2025

Feed back

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

*Good management *Fast carrier growth *Friendly environment

Cons

* cab will not be on time * cafeteria need to improve

Firstsource Solutions Response

7mo

Thank you for sharing your feedback. We appreciate your acknowledgment of the shift pay and one-way cab facilities, which are designed to support our employees’ convenience and comfort. Compensation reviews are conducted periodically and are performance-based to ensure fairness and recognition of individual contributions. We remain committed to continuously improving the overall workplace experience to make it more engaging, supportive, and growth-oriented for all employees.

Viewing 34 - 36 of 380 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Customer Service Representative

Customer Service Representative

Client Service Representative

DE/Customer Service Representative