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      Firstsource Solutions

      Engaged Employer

      Firstsource Solutions Customer Service (CSR) reviews

      3.3

      58% would recommend to a friend

      (380 total reviews)
      avatar

      Ritesh Idnani

      70% approve of CEO

      61% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.4

      Culture & values

      3.3

      Work/Life balance

      3.2

      Compensation and benefits

      3.2

      Career opportunities

      3.1

      Senior management

      Customer Service (CSR) employees have rated Firstsource Solutions with 3.3 out of 5 stars, based on 380 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      380 reviews
      2.0
      Dec 9, 2025

      1 year at first source

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy hiring process and good incentives fir sales associates

      Cons

      Improper management and no scope to grow

      avatar
      Firstsource Solutions Response
      5mo
      Thank you for your honest feedback. We’re glad to hear you found the hiring process smooth and the incentive structure rewarding for sales associates. We encourage you to have an open conversation with your HR partner or reporting manager to share specific inputs this helps us identify areas for improvement and create clearer growth pathways for employees.
      1.0
      Dec 2, 2025

      Customer service associate

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Incentives are good Shift is fine

      Cons

      Alot of deductions No leaves No life in general

      avatar
      Firstsource Solutions Response
      5mo
      Thank you for sharing your feedback. We’re glad to know you appreciate the incentives and are satisfied with the shift arrangements it’s great to hear that those aspects have been working well for you. Deductions, leave policies are guided by company and business requirements, we understand the importance of maintaining employee well-being and satisfaction.
      Viewing 31 - 33 of 380 Reviews
      Related searches: Firstsource Solutions Customer Service (CSR) jobs | Firstsource Solutions Customer Service (CSR) salaries | Firstsource Solutions benefits | Firstsource Solutions Customer Service (CSR) interviews
      Firstsource Solutions reviewsFirstsource Solutions Customer Service (CSR) reviews

      Glassdoor has 4,347 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.