Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

84% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (146) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (80) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (60) , Customer Service Representative (CSR) (57) , Senior Customer Service Associate (57) , Process Leader (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 133 reviews)); "good work environment and supportive" ((in 124 reviews)); "Can work from home if quality is good." ((in 99 reviews)); "Good work culture and balancing work life" ((in 93 reviews)); "work life balance is good" ((in 87 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 161 reviews)); "Unorganized and chaotic at times pay is low" ((in 156 reviews)); "Poor training and support system." ((in 81 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 40 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

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Firstsource Solutions

Firstsource Solutions reviews

4.1

84% would recommend to a friend

(4,269 total reviews)

Ritesh Idnani

91% approve of CEO

85% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Career opportunities

4.0

Culture & values

4.0

Senior management

3.9

Work/Life balance

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,269 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

1.0

Jan 15, 2017

Bad place to work

Customer experience advisor

Recommend

CEO approval

Business Outlook

Pros

Had few sickdays due to serveire chest infection came back got recorded discussion then off with another sickness and got hr meeting and got fired for 2 many sicknesses bad practice you can't help if your ill and manager tokdvteam all about me and was telling my team mates that I'm not to come back she told her manager not to have me back and loads of backstabbing goes on would not ask anyone to work here if only sky new what was going on I work at Athena site so so bad managers and staff

Cons

job long hours bad managers loads of rd's and then hr meetings then sacks you. Pay not right all the time under pays staff or don't pay incentives as promised you only take 499 per fortnight bad wages.

Firstsource Solutions Response

Thank you for taking the time to leave us your feedback. We are sorry to hear about your unfortunate experience. That was truly not our intention. Please feel free to get in contact with us to give us your feedback in more detail and give us the chance to change your perception.

3.0

Jan 14, 2017

treated well by managers and given opportunities

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

opportunities to develop and grow were often given

Cons

Very lax in the office - people don't seem to take the work too seriously

Firstsource Solutions Response

Thank you for taking the time to leave us your review. We are sorry to hear about your unfortunate experience. That was truly not our intention. Please feel free to get in contact with us on marketing@firstsource.com to give us your feedback in more detail and give us the chance to change your perception.

2.0

Jan 12, 2017

Unrealistic Expectations

Data entry clerk

Recommend

CEO approval

Business Outlook

Pros

My co-workers were great. Always friendly and there to help if you needed it. Also I loved the hours. First shift was 6am to 2:30. I still had the whole day ahead of me to get things done.

Cons

There production standards were unrealistic. Managements only concern was production and the bottom line. They had no concern for their employees and treated them like slave workers. You would always get talked to or given the "stink eye" just for taking a couple of moments to stretch or rub your eyes because you are sitting and staring at a computer screen for 8 hours. Like I said no consideration for the employees who were busting their butt and getting the work done. If you didn't conform, you got thrown away like yesterday's garbage.

Firstsource Solutions Response

Thank you for taking the time to leave us your review. We are sorry to hear about your unfortunate experience during the time that you spent with us. Our employees are at the forefront of everything we do and we are committed to empowering, motivating and supporting every member of our team. We are taking your feedback on board and addressing the places we missed in delivering a great work experience for you. We would like to wish you all the best in your future endeavours.

Viewing 3838 - 3840 of 4,269 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Client Service Representative

Customer Service Representative

Healthcare Collections Specialist

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Patient Advocate Specialist

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treated well by managers and given opportunities

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