Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

84% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 139 reviews)); "good work environment and supportive" ((in 122 reviews)); "Good work culture and balancing work life" ((in 97 reviews)); "Can work from home if quality is good." ((in 97 reviews)); "work life balance is good" ((in 94 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 183 reviews)); "Unorganized and chaotic at times pay is low" ((in 160 reviews)); "No training directly work." ((in 77 reviews)); "Managers have been sacked for inappropriate behaviour ." ((in 75 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 48 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

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Firstsource Solutions

Firstsource Solutions reviews

4.1

84% would recommend to a friend

(4,261 total reviews)

Ritesh Idnani

91% approve of CEO

84% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Career opportunities

4.0

Culture & values

4.0

Senior management

3.9

Work/Life balance

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,261 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

5.0

Jul 16, 2018

Great environment to work in

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Free sky to all staff, friendly environment, great incentives for staff to earn something extra if they put there mind to it! Free parking on site, great health scheme and opportunities to progress with one to ones to further your career! Great for those who love to interact with different people!

Cons

Not a 9-5 job, mostly outbound with earliest start being 10 however miss the traffic so win win! Is an outsource company so things can change from time to time however change isn’t always a bad thing!

5.0

Jul 16, 2018

Firstsource Derby

Team leader

Recommend

CEO approval

Business Outlook

Pros

Great location and easy to get to Brilliant people that work here Lots of benefits for staff Healthshield Free Sky for all employees Full training Qualification opportunities through Firstsource university courses On Site support Great team environment Multiple campaigns all working towards 1 goal Reward and recognition

Cons

Don’t expect a normal 9-5 office style job as this is far from that

4.0

Jul 14, 2018

Great place to intern at! (Analytics)

Intern

Recommend

CEO approval

Business Outlook

Pros

1. Lots of learning 2. Analytics team is extremely helpful 3. Extremely approachable seniors

Cons

1. On the outer ring so traffic might be a pain

Viewing 3865 - 3867 of 4,261 Reviews

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Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Client Service Representative

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Great environment to work in

Firstsource Derby

Great place to intern at! (Analytics)

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