Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

84% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 136 reviews)); "good work environment and supportive" ((in 117 reviews)); "Growth Opportunities: FirstSource Solutions is a company that invests in the professional development of its employees." ((in 95 reviews)); "work life balance is good" ((in 93 reviews)); "Work from home , good" ((in 93 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary and increments compared to other BPOs" ((in 167 reviews)); "Unorganized and chaotic at times pay is low" ((in 151 reviews)); "Poor training and support system." ((in 78 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 47 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

Firstsource Solutions reviews

4.1

84% would recommend to a friend

(4,264 total reviews)

Ritesh Idnani

91% approve of CEO

84% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,264 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews

5.0

Nov 26, 2025

Its very good opportunity to work here

Analyst

Recommend

CEO approval

Business Outlook

Pros

Supportive Opportunity for career development

Cons

One of the best company to develop career. Its good platform to gather the skills.

Firstsource Solutions Response

6mo

Thank you for your feedback and for recognizing the organization as a great platform for career growth and skill development. We’re delighted to know that you’ve found the environment supportive and filled with opportunities to advance your career. It’s rewarding to hear that your experience here has contributed positively to both your personal and professional growth that’s exactly the kind of impact we strive to create for every employee.

5.0

Nov 26, 2025

It's very good opportunity to work here.

Analyst

Recommend

CEO approval

Business Outlook

Pros

Supportive Opportunity for career development.

Cons

One of the best company to develop career. Its good platform to gather the skills.

Firstsource Solutions Response

6mo

Thank you for sharing your feedback! We’re happy to hear that you find the organization supportive and see strong opportunities for career development. It’s encouraging to know that you consider it one of the best companies to build a career and enhance your skills. To provide a nurturing environment where employees can learn, grow, and reach their full potential.

3.0

Nov 26, 2025

Review

Team leader

Recommend

CEO approval

Business Outlook

Pros

Good people who have been there before

Cons

No onsite parking for employees

Firstsource Solutions Response

4mo

Thank you for your review, and for your time in Derby. It’s great to hear you’ve had a positive experience with the people around you, especially those who’ve been part of the site for a long time. On parking: we do have lots of onsite parking for colleagues at Derby, please speak to a facilities manager on site who will be able to assist.

Viewing 385 - 387 of 4,264 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Customer Service Representative

Client Service Representative

Customer Service Representative

Customer Service Representative