Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

84% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 141 reviews)); "good work environment and supportive" ((in 132 reviews)); "Good work culture and balancing work life" ((in 99 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 97 reviews)); "work life balance is good" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 170 reviews)); "Unorganized and chaotic at times pay is low" ((in 155 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 79 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 40 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

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Firstsource Solutions

Firstsource Solutions reviews

4.1

84% would recommend to a friend

(4,264 total reviews)

Ritesh Idnani

91% approve of CEO

84% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Career opportunities

4.0

Culture & values

4.0

Senior management

3.9

Work/Life balance

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,264 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

3.0

Nov 25, 2025

Work life is good

Senior cra

Recommend

CEO approval

Business Outlook

Pros

Work life is good That's it

Cons

Salary is less Management is very poor . They will make fun of you . And HR will not take any action.

Firstsource Solutions Response

6mo

Thank you for sharing your honest feedback. We’re glad to know that you find the work-life balance positive it’s something we take pride in maintaining across teams. Respect, fairness, and open communication are core values for us, and we encourage you to have a direct and confidential discussion with your HR business partner or manager to address these issues.

5.0

Nov 25, 2025

Best company and it's policies

Senior csa

Recommend

CEO approval

Business Outlook

Pros

Amazing break and leave leniency. Good culture and offices.

Cons

Less salary compared to the market. Small toilets 😔, mangement issues for salary hikes, sofa are for clients

Firstsource Solutions Response

6mo

Thank you for your detailed feedback! We’re glad to hear that you appreciate the company culture, office environment, and flexibility around breaks and leaves it’s great to know these aspects are making a positive impact on your experience.Salary structures are reviewed periodically and are aligned with company standards and individual performance.

2.0

Nov 21, 2025

Don’t back up their word

Energy specialist

Recommend

CEO approval

Business Outlook

Pros

Work from home and equipment provided

Cons

Company will dangle the carrot of opportunities and growth They will provide you with long term targets to hit, whenever these are achieved and even exceeded the same old ‘the business has changed its direction, cliche will come out There is a serious and deep seated allowance for the top 10-20% of performers to carry the weight for the rest of the team. Low performers are allowed to get away with making no attempt to work towards targets, however if a high performer drops even 5% they are verbally lashed. As a manager the expectation is… and I quote “we pay you for 37.5 hours, however you will need to work at least 50”

Viewing 388 - 390 of 4,264 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Client Service Representative

Healthcare Collections Specialist

Remote

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Customer Service Representative

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Firstsource Solutions

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Ratings by category

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Work life is good

Best company and it's policies

Don’t back up their word

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